“A study of retail service quality expectation of Electronic Retail Stores with reference to Bangalore Shoppers.” Objectives: 1) To identify the shoppers expectation towards service quality of electronic retail stores in Bangalore. 2) To find out whether demographic variables influences the expectations of service quality of Electronic Retail Stores. 3) To find out whether Inter-personal relationship has influence on customers expectations of sevice quality of the Electronic Stores. 4) To
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Journal of Retailing and Consumer Services 20 (2013) 400–407 Contents lists available at SciVerse ScienceDirect Journal of Retailing and Consumer Services journal homepage: www.elsevier.com/locate/jretconser A model of consumer’s retail atmosphere perceptions Steven W. Rayburn 1‚ Kevin E. Voss n Spears School of Business‚ Oklahoma State University‚ Stillwater‚ OK 74078‚ United States a r t i c l e i n f o a b s t r a c t Available online 12 February 2013 The authors propose a new model of
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EFFICIENCIES IN RETAIL SUPPLY CHAINS Dr Jamshed A. Modi Professor‚ Operations Management S P Jain Institute Of Management & Research‚ Bombay 91-22-2623 7454 modi@spjimr.ernet.in Introduction – Some will say that the retail sector in India is about to take off‚ what with the Ambanis planning huge investments in the sector in the near future. I would say it already has‚ or at least the nose-wheel is off the runway. The retail sector in India today is un-recognizable from what it was say even
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Brick and Mortar Retail vs. E-commerce What is the Solution? 1. Executive Summary Although the recent development of the Internet has skyrocketed business sales for the average e-commerce company‚ there are many advantages that they are missing out on that a brick and mortar organization can provide. So where is the ultimate middle-ground a firm can search for when aspiring to provide quality products and quality customer service in the most efficient way? The following is a discussion on the
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REVERSE LOGISTICS: CHALLENGES AND ISSUES FACED BY THE MAJOR RETAIL PLAYERS IN THE UK. INTRODUCTION: “In the sweat of your face you shall eat bread till you return to the ground‚ for out of it you were taken; For dust you are‚ And to dust you shall return.” Genesis 3:19. Effective and efficient management of product returns is an intriguing practical and research question. Growing green concerns and advancement of reverse logistics (RL) concepts and practices make it all the more relevant
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Secrets of Apple Stores: Retail Experience V.s Design Architect Any successful company has a set of factors that get it to a level that other companies aim to be at. This company has not only flourished in designing the best mobile smartphone handsets‚ but other hand held and personal computer devices that have changed the world. The company’s success is also associated with its management and leadership which has promoted its public image and identity. The management‚ employees and customers
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address all correspondence to Ivy S. N. Chen‚ Department of Management and Marketing‚ Hong Kong Polytechnic University‚ Hung Hom‚ Kowloon‚ Hong Kong. E-mail: msichen@inet.polyu. edu.hk. The authors would like to thank the senior management of Baleno for their inputs/ comments in the preparation of this case and the staff of the Asian Center for Brand Management‚ Hong Kong Polytechnic University for their clerical support. Baleno: Expanding Retail Operations in China INTRODUCTION It was a hot and humid
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Blinds to Go: Staffing a Retail Expansion In 1954‚ from Montreal‚ Canada‚ Blinds to Go (BTG) business began as a retail fabricator of window dressings. Mr.Shiller was the sole operator of the company and until his son joined in 1970s‚ He persuaded his father to focus on selling blinds. The new business plan generated positive customer responses and by year 2000‚ the business has expanded widely across North America. The business continues to grow. Even though they were growing fast‚ they faced
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Group Project Question – Choose a retail organisation (of retail goods e.g. a supermarket) has approached your group with a brief to research and analyse their retail marketing strategy and to prepare a report based on your analysis. You are required to select a retailer from the list of retailers given in this document and conduct a strategic review of the retail offering‚ making recommendations for improvements. You may focus on a particular aspect of their strategy rather than a broad overview
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advantage. The retail industry collects huge amounts of data on sales‚ customer buying history‚ goods transportation‚ consumption‚ and service. With increased availability and ease of use of modern computing technology and e-commerce‚ the availability and popularity of such businesses has grown rapidly. Many retail stores have websites where customers can make online purchases. These factors have resulted in increase in the quantity of the data collected. For this reason‚ the retail industry is a
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