CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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Introduction In the fast changing environment of business‚ information technology played a great role in advancing business transaction to achieve optimum globalization. Various information systems are introducing services in diverse level of management and it ensures the most updated level of business transaction today. The introduction of online servicing becomes the talk of the town not only in information technology more so in terms of how it affects the business transaction like on
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Report on SAP ERP implementation in NTPC Submitted By: Group-3 MOHANA GOEL (12DM077) MOHIT BHOLA (12DM078) MOHIT RAJ CHOUDHARY (12DM079) MOHIT VASHISHT (12DM081) MRINAL A (12DM082) MUDABIR AMIN BHAT (12DM083) Table of Content Report on SAP ERP implementation in NTPC 1 Table of Content 2 NTPC Profile 4 Organizational Structure 4 Location of Plants 5 Multi-Pronged Growth Strategy 5 Projects under Construction 5 SAP & SSIL 6 Offered Solution 6 ERP Implementation in
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Pp.117-132 Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan Iftikhar Hussain ‚ Mazhar Hussain‚ Shahid Hussain and M. A. Sajid∗ As economic globalization intensifies competition and creates a climate of constant change‚ winning and keeping customers has never been more important. Nowadays‚ Banks have realized that customer relationships are a very important factor for their success. Customer relationship management (CRM) is a strategy that can help them to
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Organizational and management analysis are an essential part of organizational environment. In the modern world‚ working environment characteristics are team work‚ delegation‚ information technology interfaces‚ which have an impact on the effectiveness of organization and management. This helps in cost reduction‚ decrease in environmental waste‚ improved employee satisfaction and an increase in overall productivity. To have an organizational and management analysis review of organizational charts
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FACULTY OF BUSINESS MANAGEMENT DEPARTMENT OF INTERNATIONAL ECONOMICS AND BUSINESS MANAGEMENT MOTIVATION SYSTEM IN ORGANIZATION Subject: Management Theory Lecture: Gitana Dudzevi?i?t? Group: Tvimtu-12 Vilnius‚ 2012 CONTENT INTRODUCTION 5 THE NATURE OF MOTIVATION IN ORGANISATIONS 6 Motivation and Performance in Organizations 6 HISTORICAL VIEWS OF MOTIVATION 6 NEED-BASED APPROACHES TO MOTIVATION
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Information Systems Research Vol. 22‚ No. 3‚ September 2011‚ pp. 624–639 issn 1047-7047 eissn 1526-5536 11 2203 0624 http://dx.doi.org/10.1287/isre.1100.0309 © 2011 INFORMS Determining Optimal CRM Implementation Strategies Seung Hyun Kim Department of Information Systems‚ National University of Singapore‚ Singapore 117417‚ kimsh@comp.nus.edu.sg Tridas Mukhopadhyay Tepper School of Business‚ Carnegie Mellon University‚ Pittsburgh‚ Pennsylvania 15213‚ tridas@cmu.edu A lthough companies
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INTRODUCTION Technology Management is set of management a discipline that allows organizations to manage its technological fundamentals to create competitive advantage. The focus is on technology as the primary factor in wealth creation‚ involves more than just money‚ enhancement of knowledge‚ effective exploitation of resources‚ preservation of natural environment and other factors that may contribute to raising standard of living and quality of life. Also involves assuming responsibilities for
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Technology Effects CMGT/557 Emerging Technologies and Issues October 10‚ 2011 Information System Abstract This document will present a technology that has changed the way society sees the movie and TV industry. This paper will present details of how this technology impacted its industry‚ how it is used‚ how people‚ and competitors reacted. Examples will be provided of
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What is a knowledge-based system? A system which is built around a knowledge base. i.e. a collection of knowledge‚ taken from a human‚ and stored in such a way that the system can reason with it. Example: System: What is the patient’s name? User: George Smith System: What is the patient’s age? User: 52 years System: Is the patient male or female? User: Male System: What are the symptoms? User: Headache dizziness upset stomach high fever System: When did these symptoms first appear? User:
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