through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The main purpose is to enhance the customer relationship and provide brilliant customer service. More talk or lesion should be held by Maybank
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SMS based Remote Control System Abstract A modern world contains varieties of electronic equipment and systems like: TV‚ security system‚ Hi-fi equipment‚ central heating systems‚ fire alarm systems‚ security alarm systems‚ lighting systems‚ SET Top Box‚ AC (Air Conditioner) etc.‚ we need to handle‚ ON/OFF or monitor these electrical devices remotely or to communicate with these but‚ if you are not at the home or that place and you want to communicate with these device. So the new technology
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development of technology. Technology has been invented to address society´s problems and to fulfill its growing desire for speed and convenience. We “interact” with technologies on a daily basis. However‚ technology is not always the panacea it seems to be‚ because it carries a lot of problems with it. Whereas in the past‚ technology was a relatively rare ocurrence‚ in recent times it has become commonplace. Technology has changed our lives forever. A good example are mobile phones. What do many people
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Customer Relationship Management For accomplishing desired success‚ organizations continuously strive for increased sales performance‚ superior customer service and enhanced customer relationship management. To achieve these objectives you need solutions that provide rapid access to centralized customer information. You should also be able to access detailed and up-to-date communication history to foster customer and prospect relationships‚ close sales and streamline all customer contact activities
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does more to impede than toencourage progress History always brings with itself lots of experience. People always learn from their past. Butis relying on the history nation the right path to progress? Does our past always teach us theright lessons? What we do today will be past someday. Does that mean we will always end updoing right if we follow our history. The answer is no. Showing high patriotic reverencecannot always be the right path for a nation’s progress.Relying on history for our current
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RELATIONSHIP MANAGEMENT – BECAUSE OUR BUSINESS IS ABOUT GROWING TOGETHER CASE STUDY: ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM 9. CRM business
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Use of Technology for Instruction (Pro) 1. Technology helps in fundamental essential changes that can be integral relatively quick to achievie significant improvements in productivity. Used to support both teaching and learning‚ 2. Technology introduces students to digital learning tools‚ such as computers and hand held devices; multiple course offerings‚ experiences‚ and learning materials; supports learning 24 hours a day‚ 7 days a week; builds 21st century skills; increases student engagement
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Decision Support Systems 50 (2011) 480–490 Contents lists available at ScienceDirect Decision Support Systems j o u r n a l h o m e p a g e : w w w. e l s ev i e r. c o m / l o c a t e / d s s An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model Wen-Hsien Tsai a‚⁎‚ Michael J. Shaw b‚ Yi-Wen Fan c‚ Jau-Yang Liu d‚ Kuen-Chang Lee a‚ Hui-Chiao Chen a a Department of Business Administration‚ National Central
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IBM Business Consulting Services CRM done right: executive handbook for realizing the value of CRM deeper Reference guide By: Steve LaValle and Brian Scheld Contributors: Adam Klaber‚ Ralph Schuler‚ Rod Bryan‚ Christian Petross‚ Therese McNicholas‚ and Christopher Nickerson Introduction Contents Customer Relationship Management (CRM) has changed dramatically throughout its dynamic transformation from a conceptual framework to a core business function. The imperative to understand
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strategic issue management (SIM) as a measure to assist in fulfilling and protecting their corporate objectives. According to Ansoff and McDonnell (1990)‚ it is through SIM that a firm will be able to relate itself to the environment to ensure its success and also secure itself from surprises brought about by the changing environment. Kenya is a transit route for goods being imported to or exported from other landlocked East African countries‚ such as Uganda‚ Rwanda‚ and Burundi‚ through what is known
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