goods‚ services or extraction of natural resources. There are two types of organisation in an industry‚ product-oriented organisation and service-oriented organization. The term "product" is associated with something that is tangible‚ which is capable of being perceived especially by the sense of touch. The outputs of product-oriented organisation are either end product‚ or components that are assembled into end product in the downstream process within the industries. While the term "service" is associated
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Rewarding right actions- Acknowledging an individual for performing the requested action. Verbal Discipline- Knowing what to say‚ and how to say it‚ at the right time‚ and place. Verbally Greet Customers- Acknowledging a customer’s presence with a warm/respectable greeting. Vital Behaviours- Explicit actions that have the greatest impact. Reviewing The Facts One: What constitutes behaviour‚ and how is it conveyed? How can you distinguish behaviour from an attitude‚ outcome‚ hoped-for
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The funeral services industry is one industry that is seemingly recession proof. In the near future‚ no one is going to stop dying. It is a natural part of the life cycle‚ and when you or a loved one does expire‚ there will always be funeral directors reaching out a hand to help you and your family through one of the most difficult times an individual or family will have to face. Though under one broad term‚ funeral services actually include many sub categories‚ as well as many ways the practice
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reheating‚ or assembly prior to service. There are two main categories of catering. * Institutional: These caterers at hospitals‚ universities‚ airlines‚ large hotels‚ and retirement centers provide a wide variety of food and drink to a large number of people on an ongoing basis—usually at the institution itself. The institution usually contracts with a catering company to have this service provided. * Social: These caterers provide food and beverage services to civic groups‚ charities‚ corporations
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Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business‚ and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction
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Introduction 7 - 9 2.2 What is Customer Service 9 - 10 2.3 What does customer care really mean 10 - 15 2.4 Why Service excellence is important 15 - 17 2.5 Who really deliverers Customer Service 17 2.6 Why trust is important 17 - 18 2.7 Why do we measure customer satisfaction 18 2.8 Supermarkets and the customer service within the supermarkets 18 - 21 2.9 Tesco’s strategy to motivate their employees to offer excellent Customer service to their customers 22
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Service Strategy McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies‚ Inc. All rights reserved. Learning Objectives Formulate a strategic service vision. Discuss the competitive environment of services. Describe how a service competes using the three generic service strategies. Explain what is meant by qualifiers‚ service winners‚ and service losers. Discuss the competitive role of information in services. Explain the concept of the virtual value chain and its role in service
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1. Levy of service tax | http://www.servicetax.gov.in/st-forms-home.htm 1.1 As on 1st May‚ 2011‚ 119 services are taxable services in India. These taxable services are specified in Section 65(105) of the Finance Act‚1994. Section 64 of the Finance Act‚ 1994‚ extends the levy of service tax to the whole of India‚ except the State of Jammu & Kashmir. Generally‚ the liability to pay service tax has been placed on the ‘service provider’. However‚ in respect of the taxable
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scholarship‚ leadership‚ character‚ and service. During my high school career‚ I have put a lot of effort into my schoolwork and have challenged myself with many advanced courses. I have successfully been competing with other students for the top position in certain subjects since elementary school. I have received the Honor roll every year since I moved to the United States. Being selected as a potential candidate for the NHS proves my academics but what makes me a great candidate is not just
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|Software as a Service | | | |Perpetual versus SaaS sales licensing models | | | |
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