Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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Justin Girouard Managerial Accounting 10/3/12 Module 6 Assignment 2 Ferguson & Son Manufacturing company is attempting to increase efficiency and reduce cost by introducing monthly performance reports for each department. Robert Ferguson Jr is trying to introduce this new type of accounting system and when you try something like this you will always run into some problems‚ but Robert is creating a culture of resentment. Robert Ferguson is using a static planning budget to analyze the
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Introduction The ability of an organization to attract and retain customers is vital to its success. Customer loyalty requires a strong desire by the customer for a product‚ and availability of several product vendors to choose the product based on his/her preferences. Hospitality organizations are in the relatively unique position of attempting to bridge two worlds; the domestic and the commercial as they deliver on the service promise. These two factors are very much applicable in the hotel
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Running Head: GLASSES VS. CONTACTS 1 Eyeglasses versus Contact Lenses Boone English 121 Instructor: Jill Mosley July18‚ 2011 GLASSES VS. CONTACTS 2 Eyeglasses vs. Contacts Lenses The human eye is an organ that allows vision. Some people suffer from a common vision problem called “Hyperopia or farsightedness” (Dictionary.com‚ 2011). People with Hyperopia can see objects that are far away‚ but have a hard time seeing things that are close. Another vision problem is
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Wall and floor tile used for interior and exterior decoration belongs to a class of ceramics known as whitewares. The production of tile dates back to ancient times and peoples‚ including the Egyptians‚ the Babylonians‚ and the Assyrians. For instance‚ the Step Pyramid for the Pharoah Djoser‚ built in ancient Egypt around 2600 B.C. ‚ contained colorful glazed tile. Later‚ ceramic tile was manufactured in virtually every major European country and in the United States. By the beginning of the twentieth
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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Published by Canadian Center of Science and Education Development Strategy for a Textile Firm Luu Trong Tuan1 1 University of Social Sciences and Humanities‚ Ho Chi Minh City‚ Vietnam Correspondence: Luu Trong Tuan‚ University of Social Sciences and Humanities‚ Ho Chi Minh City‚ Vietnam. E-mail: luutrongtuan@vnn.vn Received: September 26‚ 2011 doi:10.5539/jms.v2n2p136 Abstract The researched firm is a state-owned company of more than forty years of operation and is one of pioneer companies
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
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short stories you have read “The Teacher” and “Lamb to the Slaughter” involve a death. Compare those two deaths which of course are very different and explain why those deaths occur. Who is responsible for the death which occurs in each of the two stories? We will be looking at the different between two stories one is “The Teacher” by Catherine Lim and “Lamb of the Slaughter” by Roald Dahl. In this two stories involve deaths which occurs the complicated scene in each of the two stories
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