Riordan Manufacturing is a global plastics manufacturer that employs 550 people. It is a wholly owned subsidiary of Riordan Manufacturing Industries which has earnings of more than $1 billion. The company is headquartered in San Jose‚ California‚ and has facilities worldwide. The mission of Riordan Manufacturing is to ensure that it remains an industry leader in the plastic manufacturing business and provides solutions to the existing customer base while expanding. The company will achieve this
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concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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Q 2.1 Evaluate how to involve the learners in the assessment process My sector of learning is manufacturing and I trained staff to achieve operational skills within my organisation. As a teacher/trainer I will first of all go through an initial assessment‚ which provides the information to decide their starting points. In this way I will be able to measure their achievement and progress. I would also be able to identify my individual student needs and learning style (VAK). Secondly‚ I will do
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In my personal opinion‚ yes‚ technology is replacing human contact. I have many friends that are high school teachers and they are being trained on how to teach online courses. While this makes sense for college students‚ I don’t think online courses are the proper way to go with high school students. In college people need the flexibility for work‚ families‚ etc. In high school‚ students do not need the flexibility‚ high school teaches more than just knowledge‚ you get social skills‚ meet people
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. Riordan Manufacturing Strategic Plan University of Phoenix Strategic Management MGT/498 Riordan Manufacturing Strategic Plan A world renowned plastics manufacturer employing nearly 550 workers worldwide‚ Riordan Manufacturing Co. a leader in the industry of plastic injection molding‚ has more than $1 billion in revenue. With operations based in California‚ Michigan‚ Georgia‚ and China‚ review of current resources within Riordan’s business structure reveal numerous areas in need
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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DIVERSIFICATION AND FIRM PERFORMANCE: AN EMPIRICAL EVALUATION Anil M. Pandya and Narendar V. Rao Abstract Diversification is a strategic option that many managers use to improve their firms’ performance. This interdisciplinary research attempts to verify whether firm level diversification has any impact on performance. The study finds that on average‚ diversified firms show better performance compared to undiversified firms on both risk and return dimensions. It also tests the robustness of these
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use more direct eye contact than do Japanese (Para 6) 2) South American converse at a closet distant and establish more direct eye contact than do another European. (Para 7) 3) Men tend to converse at a greater distance than do women. (Para 8&9) 4) Women established more eyes contact than do men. (Para 9) 5) Russians are a higher contact‚ a people whereas establishes are a non-contact group. (para10) 6) Caucasians should view a student avoidance of eye contact as sign of deception
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Management Change and Communication Plan Riordan Manufacturing currently uses a bureaucratic hierarchy ladder as an organizational structure. The company founded by Dr. Riordan in 1991‚ grew substantially dividing into regions that include California‚ Michigan‚ Georgia‚ and China. The company is looking to apply a formal system for managing their customer information. Team “E” has been selected to develop this strategic change in management plan. A complete change management plan identifying current
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Operation Management’s Group Discussion Question 1: Consider the two categories of products that Timbuk2 makes and sells. For the custom messenger bag‚ what are the key competitive dimensions that are driving sales? Are their competitive priorities different for the new laptop bags sourced in China? “Timbuk2 is more than a bag; it is more than a brand…” If you have an opportunity to go to the web site www.timbuk2.com‚ you will find out something… Timbuk2 is so different‚ so unique. I think you
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