world’s largest vehicle manufacturers‚ Toyota. This event affect all over the world including China‚ USA‚ Europe. The incident makes the corporate brand image dropped and also loss the consumer confidence. Why this event did occur? During the research and analysis‚ the major cause of Toyota’s recall is the quality issues. For example the accelerator pedal problem‚ many different types of car were recalled‚ like RAV4‚ Corolla and Venza and even some very good quality cars‚ like Lexus. In this case‚ from
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Total quality management is “a management approach of an organization‚ centered on quality‚ based on the participation of all of its members and aiming at long-term success through customer satisfaction‚ and benefits to all members of the organization and too society” (Wikipedia). This is the definition of total quality management as given by the International Standards Organization‚ and while the definition provides a vague notion of what total quality management is‚ it fails to provide any real
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MEHTA AUTOMOBILES In 1980‚ Mr.Sanat Mehta joined Standard Automobiles of Ahmedabad as a mechanic. In appreciation of his excellent work‚ he was soon promoted to the post of chief mechanic. Mr. Mehta’s professional ability‚ his pleasing manners and sense of responsibility endeared him to the customers of Standard Automobiles to such an extent that some of them persuaded him to commence his own automobile repair workshop. One of them persuaded him to commence his own automobile repair workshop
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WHAT IS QUALITY EDUCATION ? THESIS STATEMENT : A quality education leads to an excellent student education it plays a major role in the student education. Quality is doing the right things right and Quality education leads to an excellent student education. The future of the country depends on a quality education being provided in every school and it plays a major role in the student education. Education quality is from school inputs and the ability of the student admitted. It doesn’t
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spending power. * High unemployment‚ gives Toyota a more easily accessible workforce. * Retail Price Index (inflation). * Less disposable income means people will spend less on luxuries. * Exchange rates against the Japanese Yen are low‚ so import unit prices favour Toyota Social Factors * Increasing consumer concern over the environment (emissions) * Social out class created with Chelsea Tractors. * Spending behaviours have changed due to the recession. * UK population
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sense‚ foreign direct investment refers just to building new facilities. FDI Inflows to Automobile Industry have been at an increasing rate as India has witnessed a major economic liberalization over the years in terms of various industries. The automobile sector in India is growing by 18 percent per year. ------------------------------------------------- The Automobile Sector in India- The automobile sector in the Indian industry is one of the high performing sectors of the Indian economy
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[pic] THEME 1: ESTABLISHING AN AUDIT QUALITY MANAGEMENT SYSTEM WITHIN A SUPREME AUDIT INSTITUTION PRINCIPAL PAPER Prepared by: State Audit Office‚ Hungary (chair) European Court of Auditors National Audit Office‚ Malta National Audit Office‚ Denmark Accounts Chamber‚ Russian Federation February 2007 Table of Contents INTRODUCTION 5 Achieving excellence in audit activity 5 Glossary 7 Chapter I: Leadership 9 Leadership and Supreme Audit Institutions
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What is a customer service culture? If you look at companies lauded for their superior customer service‚ you almost always find that those companies create a culture that supports excellence in customer service. It ’s not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact‚ the way things are done around
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What are the qualities of a good entrepreneur? It is known that‚ in the context of the creation for profit-enterprises‚ entrepreneur is often synonymous with founders. An entrepreneur will face many obstacles‚ challenges and difficulties in business operation. To be successful‚ a good entrepreneur will need have some extraordinary abilities. So what is an entrepreneur? The entrepreneur‚ with his dream and will to found a private kingdom‚ to conquer adversity‚ to achieve success for its own sake
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International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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