International Journal for Quality research UDK- 656.025.2:658.56 Short Scientific Paper (1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters
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software quality important to security? What specific steps can an organization take to ensure software quality? Software errors pose a constant threat to information systems‚ causing untold losses in productivity. Growing complexity and size of software programs‚ coupled with demands for timely delivery to markets‚ have contributed to an increase in software flaws or vulnerabilities. A major problem with software is the presence of hidden bugs or program code defects. Studies have shown that
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2.2.2: Quality Systems Approach The main purpose of a quality systems approach or model is to ensure that the standards of safety and the effectiveness of the product that are met during production are sustainable. Being such an important aspect of GMP‚ the FDA have implemented guidelines that are intended to help manufacturers effectively introduce their own model to adhere to regulations contained in 21CFR parts 210 and 211 (FDA‚ 2006). The goal of this guide is to allow companies to implement
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The Toyota Way From Wikipedia‚ the free encyclopedia Jump to: navigation‚ search The Toyota Way is a set of principles and behaviors that underlie the Toyota Motor Corporation’s managerial approach and production system. Toyota first summed up its philosophy‚ values and manufacturing ideals in 2001‚ calling it “The Toyota Way 2001.” It consists of principles in two key areas: 1) continuous improvement and 2) respect for people:[1][2][3][4] |Contents
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Chapter 1 – Introduction 2 1.1. Overview of Industry 2 1.2. Profile of the Toyota Company 6 1.3. Growth of the Toyota Company 10 1.4. S.W.O.T Analysis of the Toyota Company 32 1.5. Competition Information 34 Chapter 2 - Objective & Methodology 35 2.1. Significance 35 2.2. Managerial
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book how each model work and why it is not quite a good idea too rely too much on them * “When the model is too simplistic it might not explain what happened‚ but if it is too complicated‚ the model contains too much noise—just as reality contains too much noise.We all know that we have a financial crisis‚ but we do not immediately see why we have it.” * “The problemis not in themathematics itself. Themodels are inherently logical. The problem lies in the way mathematics is applied in concrete
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Toyota Motors Marketing Plan Student Name Professor Name Course Code Date Table of Contents Executive Summary 3 Introduction 3 Strategic Plan and focus 5 The Goals of the Company 5 Core Competencies and Competitive Advantages 6 SWOT Analysis of Toyota 6 Basic Strengths of Toyota 6 Weaknesses of Toyota 8 Opportunities of Toyota 8 Threats of Toyota 9 Car Industry Analysis 10 Toyota Company analysis 10 Customer Analysis 11 Where People Purchase 11 When People Purchase 12 Why do People Purchase
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The Toyota Recalls Toyota Motor Corporation do a massive recalls because of a defect that causes gas pedals in many models. A lean manufacturing may be the main factor to cause this problem. By making products arrive just-in-time‚ eliminating waste‚ and cutting costs lead to a risk of quality issues. Toyota cuts costs by centralizing the procurement of parts and tries to use the same parts for more than one product. Unfortunately‚ Toyota’s quality control slipped then the company has to recall
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Toyota Motor Corporation Marina Curmei MGT 521 - Management December 12‚ 2012 Professor Louis Aliberti‚ Esq.‚ J.D.‚ M.B.A. Toyota Motor Corporation Toyota Motor is one of the most competitive companies. Toyota was created in 1937 and since then it operates on the international level. Its products are valuable in Japan‚ North America‚ Europe‚ Asia‚ and many more countries. Toyota Motor is known by producing automobiles. The automobile
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CACE Customer Attendance Tracking System Rationale CACE Customer Attendance Tracking System is a computerized system which records the daily attendance of the customer who enters the CACE office. The study focuses on the attendance and some important information of the clients. To update the system for the unregistered user‚ the secretary will ask each of the clients if they are duly registered to the new system for attendance monitoring. Before the final saving of the clients account‚ the
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