A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee‚ Knoxville Current measures of service quality do not adequately capture customers ’perceptions of service quality for retail stores (i.e.‚ stores that offer a mix of goods and services). A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures
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Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
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The topic of the research study was “Information technology can improve the productivity of travel and tourism operation”. In this research questionnaire has been developed to collect data for the research study. The sample of the study was based on fifty-nine respondents. In first chapter introduction‚ aims and objectives were stated. In second chapter researcher explain independent variable (travel and tourism) and dependent variable (information technology)‚ their history and factors. In chapter
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years the number of teen suicides has risen. How much of a factor is new technology in this rise is hotly debated by parents and psychologist the world over. “The debate is not about how technological advancements like smart phones and high-speed internet and their availability to young people have changed the very fiber of how young people socialize as compared to even five years ago‚ but in how much it (technology) truly plays in teen suicides.”(Dr. Kashyap MD). Most young people have a cell phone
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An Assignment in Partial Fulfillment of the Requirements for XXXX Submitted to XXXX Industrial Engineering Department Information Technology Trends: Surge of Mobile Wallet/Payment‚ Advancement of Non-touch Interface‚ and Adoption of Cloud Computing Submitted by: Section XXX October 1‚ 2013 Introduction Information technology (IT) is an innovation that has existed for long time now. For the past 20 years‚ both developed and developing countries have witnessed the significant
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ISYS 90045 – Assignment 1 Service quality in Consulting: What is engagement success? By Ron McLachlin (2000) Table of Contents Introduction 3 Research Question 3 Method 3 Findings 3 Conclusion 4 Recommendations 4 Limitations 4 References 5 Introduction The success of a consulting engagement is a vague idea as it may vary depending on
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software - Use this kind of tool to compute number-intensive problems such as budgeting‚ forecasting‚ etc. A spreadsheet will plot nice graphs very easily. Database software - Use this software to store data such as address‚ membership and other text information. A database can be used to easily sort and organize records. Presentation software - Use this software to create multimedia stacks of cards/screens that can effectively present a lesson or a sales pitch. The user often clicks on buttons to advance
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An Information System (IS) is defined as "a set of interrelated components that collect‚ manipulate‚ store‚ and disseminate data and information and provide a feedback mechanism to meet an objective" (Stair & Reynolds‚ 2006). This feedback mechanism is used by organizations‚ which enables organizations to achieve specific goals such as increasing profit margins and/or improving customer service. Information systems consist of four components which are input‚ processing‚ output‚ and feedback. In this
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Health Information and Technology Word count 2000. This assignment will explain the importance of Information Technology in Healthcare. It will cover why it is important for the information to be correct and up to date‚ and the consequences of it being incorrect. It will also explain each terminology of Confidentiality‚ Integrity and Availability and present a scenario for each of these relating to the use of electronic patient records. For
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2008 Sponsored by: Accounting Research Institute & Faculty of Accountancy Universiti Teknologi MARA Malaysia & Malaysian Accountancy Research and Education Foundation (A Trust Body Sponsored by the Malaysian Institute of Accountants) WHAT FACTORS DRIVE CHANGE IN MANAGEMENT ACCOUNTING IN MALAYSIAN ORGANISATIONS? Suzana Sulaiman Aliza Ramli Accounting Research Institute & Faculty of Accountancy Universiti Teknologi MARA‚ Malaysia Falconer Mitchell University of Edinburgh‚ UK Abstract Without
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