P.O. Box 342-01000 Thika Email: info@mku.ac.ke Web: www.mku.ac.ke DEPARTMENT OF BUSINESS AND SOCIAL STUDIES COURSE CODE: UCU 001 COURSE TITLE: COMMUNICATION SKILLS Instructional manual for BBM – Distance Learning MODULE AUTHOR: MRS. SUSAN KAJUJU LAIMARU 1 TABLE OF CONTENT CHAPTER ONE................................................................................................................................. 4 1.0 INTRODUCTION TO COMMUNICATION ...............................
Free Communication
The aim of this essay is to analyse the relation between the increased demand for ‘soft’ skills on recruitment and selection policies. It will firstly evaluate specific methods and then it will discuss the result of these policies on retention and organisation culture. The essay will also investigate the possible implications and the significance of ‘soft’ skills in recruitment and selection in the service sector. It will argue that control plays an important role in the relationship that develops
Premium Recruitment Human resource management Employment
IMPORTANT SKILLS FOR WORKPLACE Important skills for the workplace today Nguyen Dang Dinh Van Kaplan University Dip FM 1888. Class 18B SSPDP Ms. Deepa Pillai September 30‚ 2010 Important skills for the workplace today Nowadays‚ workers are being requested getting more and more challenges and difficulties in every aspects of working environments. Employers are looking to people who have special skills which can apply directly to many different tasks. Therefore‚ people have
Premium Leadership Communication Skill
Strength of an organisation mostly depends on the management team. Without it‚ the organisation will go haywire. The people who run the management teams are called managers. “Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively” (Robbins et al.‚ 2009‚ p.10). The manager interviewed is Mr. W and works for a small company‚ Neoncrafts Sdn Bhd. It has been established since January 1993. He holds the top-level
Premium Management
Counseling Skills Counseling covers a wide range of techniques and approaches‚ each needing its own skill set. There are some basic skills in addition to any life experiences‚ if any‚ and personal attributes needed to be good at any specialty in this field. Also very important is that the counselor continues in the learning process throughout their career‚ developing professionally will help the counselor to never stop learning. Personal Attributes If you were to ask the writer about her
Premium Learning Feeling Nonviolent Communication
Option 1 Teacher Information Page 1 Dating Values and Refusal Skills Lecture Guide At the beginning of class‚ give each student one M&M. Tell them that they may eat it now‚ but it will be better if they do not eat it now‚ but rather wait until the end of class. Continue lesson as suggested below‚ giving more candies to those who choose not to eat their candies until later. Do not give any to those who at their candy at first. Increase quantity and quality of candy‚ periodically as the class
Premium Sales Parent Student
Leadership Skills: Leadership‚ a very important management skill‚ is the ability to motivate a group of people to reach a certain goal. One very important distinction one must make‚ is that a leader is very different than a boss/manager. A great number of years of experience have shown that someone with good leadership is the result of a few important points which I will list below: - A leader must firstly comprehend his/her own needs‚ personality and character. - A leader ought to be aware
Premium Leadership Management Skill
Interpersonal skills for effective management What really is management? And what are interpersonal skills? Management is a process that a manager/leader performs while governing an organization or a particular department in an organization. There are no definite qualities a manager possesses. But a vital skill a manager MUST possess is "interpersonal skills". Interpersonal skills basically deal with "communication" skills. However‚ interpersonal skills do not constitute just communication skills. It deals
Premium Management
taken from me with one exception‚ I would hope to keep my power of communication --- for by it I would regain all the rest.” --Daniel Webster‚ American Journalist Why Study Communication? Because….. It can improve the way you see yourself through self confidence Why Study Communication? It can improve the way others see or perceive you. Why Study Communication? It can increase what you know about relationships. Why Study Communication? It can teach you important life skills such
Premium Communication
Reflection Paper‚ Listening Skills Davenport University MGMT535 4/7/2013 When it really comes down to listening‚ individuals are so self-absorbed that they fail to effectively listen to what others have to say. Listening is not just being able to hear what was said‚ it also involves the ability to understand the information being presented by the person communicating known as the speaker. Listening can be broken down into visualizing and feeling what the other person is experiencing when
Premium Communication