Marketing‚ Sales Force Automation‚ CRM in e-Business‚ Analytical CRM and planning and managing CRM programmes. 3.0 Emerging concepts in CRM‚ CRM Strategy‚ Implementing CRM‚ Relationship Management in B2B Commerce‚ CRM in services and e-CRM. 4.0 Segmentation and Selection. 5.0 Retention and Cross-sell Analysis Introduction to CRM. CRM is the abbreviation for customer relationship management. It entails all aspects of interaction that
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Case Study 16: Coke and Pepsi 1. Identify the ongoing issues in this case with respect to issues management‚ crisis management‚ global business ethics‚ and stakeholder management. Rank order these in terms of their priorities for Coca-Cola and for PepsiCo. Number 1 Priority: The major global business ethics I found in this case study was the whole issue with excessive water usage in their companies as well as the pollution of the water. The book explains that water is very sacred in India. Even
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CRM “ CUSTOMER IS THE KING ” - TODAY’S SELLER 1. NATURE AND SCOPE OF CRM The Customer is King! This credo is more powerful‚ relevant and true today than ever before. In a truly customer driven economy‚ success depends on a company’s ability to be with the customer on a round the clock basis… satisfying all their product and service specific needs. Simply stated‚ Customer Relationship Management (CRM) is about finding‚ getting‚ and retaining customers. Customer Relationship
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the company: (Rough Draft) Weakness: 1. Coke did lese to merge its product with local cultures by adapting packaging‚ serving size and flavors. So it was putting distance between itself and its country of origin. 2. Coke failed to develop good products for teen market to match Pepsi’s Mountain dew and good products for “new agers” to match SoBe South Beach Beverage‚ the owners of SoBe decided to sell to Pepsi‚ not Coke‚ because they saw Coke as uncreative. 3. Obesity and other health
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As an environmentalist‚ John Locke believed that the human mind‚ from birth‚ was a tabula rasa‚ a blank slate. He refuted innate ideas such as mathematic certainties and religious beliefs‚ and instead‚ theorized that as a child‚ all reason and knowledge developed from social surroundings. Locke’s theory is depicted in the film‚ “My Kid Could Paint That‚” starring 4-year-old Marla Olmstead and her progression in painting. Viewing Marla throughout her story‚ Locke’s “social surrounding” theory unfolds
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APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
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Customer Relationship Management Challenges in E-business Savita Verma1‚ Umang Soni2‚ Anirban Kundu3 Mechanical Engineering Department‚ Indian Institute of Technology Delhi Indian Institute of Technology Delhi‚ Hauz Khas‚ New Delhi-110016‚ India savita_verma1987@yahoo.co.in umangsoni.iitd@gmail.com anirban.kundu.iitd@gmail.com Abstract— This paper presents essence of Customer Relationship Management (CRM) and its emerging research from challenges in e-business perspective. The challenges associated
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played in ensuring the success of this promotional campaign and as lastly describe the services offered by the advertising agency and how the organization and agency work together in the development of a successful promotional campaign and by task 4 we needed to explain the reasons behind the choice of media in a successful campaign. Roles of advertising Service offered Coca cola uses really well-known advertising agencies for the advertisement of their Diet coke products like the Karl Lagerfeld
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Tools Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling RM – Relationship Marketing
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Diet Coke and Mentos: What is really behind this physical reaction? Tonya Coffey *Published in the American Journal of Physics‚ June 2008 In case you hadn’t heard… Diet Coke and Mentos is a major fad! Subject of countless YouTube videos 1st shown on the Letterman show in 1999 by chemistry teacher Lee Marek Subject of a 2006 episode of Mythbusters Why on earth do I care so much about Mentos? Originally to give my PHY2210 students the experience of participating in a real research
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