to gain competitive advantages 2 2.1 Cigna HealthCare CRM System 2 2.2 Bank of America – MasterNet System 2 2.3 American Airlines – Knowledge Management System 2 2.4 Wal-Mart – Point-of-Sale System 2 2.5 Lesson Learned and Success Factors 2 3. Discussion 2 4. Conclusion 2 1. Introduction Given the rise of competition in the modern business industry‚ it is essential for firms to apply strategic use of information system (IS) to achieve competitive advantage (CA). In the recent
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analysis of 7-Eleven’s Strategic Business and Information Systems Needs. Q1. Evaluate 7-Eleven’s competitive advantage using the Michael Porter’s Five Forces model. The 7-ELEVEN convenience store concept was created in 1927 by the Southland Corporation which‚ at that time‚ operated mainly as an ice‚ milk‚ and eggs retailer. By 1946‚ the Southland Corporation introduced a new convenience service that involved prolonging the opening time from 7 a.m. to 11 p.m. This was how the legendary 7-ELEVEN name
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Introduction and Case Background “Knowledge management systems are knowledge-based systems that support the creation‚ organization and dissemination of business knowledge within the enterprise.” (O’Brien and Marakas‚ 2006‚ p15) In today’s information age we are constantly reminded of the importance of storing or retaining knowledge; with more people now employed as knowledge workers than ever before‚ the concept of a knowledge management system to retain within an organisation its knowledge and make
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Q1. Evaluate 7-Eleven’s competitive advantage using the Michael Potter’s Five Forces model. 7-Eleven‚ the largest convenience retailer store in the world has been operating in more than 15 countries and well known as franchise business that operated by independent business operators running local neighborhood stores. Despite the intense competition in the market‚ 7-Eleven has struggled to maintain their leader position in the market. In order to sustain their competitive
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&citemExplain the use of Transaction Processing Systems (TPS) and Executive Support Systems (ESS) in an organisation of your choice. Also explain the role of IS led change in successful adoption of such systems. Please provide examples and illustration where required. The science of today is the Technology of tomorrow. (Edward Teller‚ American Physicist and Author) The 21st century has witnessed an age for Organisations to follow the flow of the technological pragmatic shift from manual to
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respond quickly to the ever-changing marketplace is paramount to the success of most businesses. The convenience-store industry is a highly competitive one and 7-Eleven’s ability to become a leader market leader appears to be based on the company’s ability to quickly respond to the rapidly changing tastes and needs of the market. 7-Eleven has not always enjoyed success‚ especially in the 1980s when things got really bad for the company. Helped‚ however‚ arrived in the form of Ito-Yokado (the company’s
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Seven-Eleven Seven Eleven Japan Co Co. Course: Strategic Supply Chain Management MSc ETH MTEC Fall 2011 Prof. Dr. Stephan M. Wagner Chair of Logistics Management g g Department of Management‚ Technology‚ and Economics Swiss Federal Institute of Technology Zurich 1 Assignments g 1. 1 A convenience store chain attempts to be responsive and provide customers what they i t h i tt t t b i d id t h t th need‚ when they need it‚ where they need it. What are some different ways that a convenience
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1. A convenience store chain attempts to be responsive and provide customers what they need‚ when they need it‚ where they need it. What are some of different ways that a convenience store supply chain can be responsive? What are some risks in each case? Based on the practices of Seven-Eleven Japan‚ the authors have compiled a few techniques which they believe can reasonably increase the responsiveness of the supply chain‚ as well as their corresponding risks: * Rapid replenishment of goods
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1. 7-Eleven Taiwan has captured the right balance between standardization and localization. Standardization can be seen in the following aspects: * Consistency in color separation of its signage and presentation of the corporate logo. This makes sure a consistent image of 7-eleven can be established worldwide * Arrangement of the store interiors. 7-eleven uses uniform floor plan for every US store‚ while in Taiwan‚ though the store’s layout can vary as the area available is smaller‚ it
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October 7 2013 Team members: Hoai Thu Nguyen Izabela Wac Mihail Stan Radka Volkova Number of characters (including spaces‚ footnotes‚ end notes and text boxes): _22‚999_ Signatures of all the participating group/team members: _____________________________ _____________________________ _____________________________ _____________________________ _____________________________ ____________________________
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