Chapter1 Essay Questions 101. Compare and contrast strategic planning with strategic management. Strategic planning is more often used in the business world‚ whereas strategic management is often used in academia. Sometimes‚ strategic management is used to refer to strategy formulation‚ implementation and evaluation‚ with strategic planning referring only to strategy formulation. The purpose of strategic management is to exploit and create new and different opportunities for tomorrow; long-range
Premium Strategic management
get the product in customers hands (before point-of-sale)‚ focus on quality customer support/service‚ and use customer indicators as a sign of what areas need improvement/enhancement within the company. Additionally‚ limited options based on narrow-minded perceptions (only using Intel chips) not only cost Dell market share‚ it also cost them on the bottom line (Operations). Not listening to the needs and wants of loyal consumers can result in a loss of market share‚ which is what Dell has experienced
Premium Strategic management Customer service Customer
Face-to-face vs. Electronic Communication We’re living in an age where e-mail‚ Facebook and digital connections are the rule‚ and face-to-face interactions start to become the exception. With the ability to exchange information via e-mail‚ chat and presentations over the web‚ face-to-face interactions with people seem to be unecessary. This is a harmful assumption that many people make. Without face-to-face communication intimacy is lost‚ there is greater misunderstanding‚ and people become
Premium Communication Nonverbal communication People
Sainsbury’s Customer Care Strategy Sainsbury aims at building on and stretching the lead in food. By sharing customers’ passion for healthy‚ safe‚ fresh and tasty food‚ Sainsbury’s will continue to innovate and provide leadership in delivering quality products at fair prices. Sainsbury will continue to accelerate the development of non-food and service following the principles of quality and to provide a broader shopping experience for customers. Sainsbury commits to reach more customers through additional
Premium Customer Customer service Service
Airbus versus Boeing: When is Intervention Not Intervention? 1. Where do you stand? Do you think the EU subsidies and soft loans to Airbus are fair? Why or why not? What advantages does Airbus gain from free financial support from the EU governments? Are complaints about the EU government intervention fair in light of Europe’s long history of democratic socialism? I think that the subsidies and soft loans provided to Airbus are unfair and provide them with an unfair competitive advantage
Premium European Union Europe Democracy
Measuring Effectiveness of Customer Relationship Management strategies in achieving customer loyalty A Case Based Study of Nandos UK (Kings Cross Branch) Introduction:Businesses has grown on fast pace in last few decades. This rapid growth in business ha snot only increased the competition but also provided the customers to choose from the products .increased competition and market uncertainty has left organization to think the ways to retain and attract more and more customers. Wining the heats and
Premium Marketing Customer relationship management Customer service
Case: Airbus A3XX: Developing the World’s Largest Commercial Largest Commercial Jet Question: 1. Who own Airbus? Who owns Boeing? a. Airbus- EADS (Germany‚ France‚ England & Spain – financially more stable)‚ Boeing (100% public-listed company – there’s shareholders issues‚ tendency when bankruptcy happens it will close shop) (3rd smaller‚ McDouglas) 2. What is the difference between Airbus and Boeing? Strategically‚ how important is the very large (VLA) aircraft market to the
Premium Boeing Airbus Boeing 747
A business strategy is the means by which it sets out to achieve its desired ends (objectives). It can simply be described as a long-term business planning. Typically a business strategy will cover a period of about 3-5 years (sometimes even longer). A business strategy is concerned with major resource issues e.g. raising the finance to build a new factory or plant. Strategies are also concerned with deciding on what products to allocate major resources to - for example when Coca-Cola launched Pooh
Premium Strategic planning Management Business
WHAT IS CORPORATE STRATEGY? Although strategy has different definitions by various authors‚ to understand Corporate Strategy we begin by defining strategy. "Strategy is the direction and scope of an organization over the long-term: which achieves advantage for the organization through its configuration of resources within a challenging environment‚ to meet the needs of markets and to fulfil stakeholder expectations” (Johnson‚ Scholes & Whittington‚ 2008). From the definition given by Johnson
Premium Strategic management Management Strategic planning
Weakness of Aristocracy: Aristocracy has‚ in common with monarchy‚ but the evil inherent in all kinds of Aristocracies is that they form a separate interest which is almost certain to come into conflict with the interests of the community. No wise and just principle has so far been devised for the selection of the ruling class‚ and no safeguard has been suggested to ensure that the few will rule in the interests of all and not for their selfish advantage. The privileged persons‚ who are destined
Premium Political philosophy Democracy People