PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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Starbucks case 1. There are numerous factors that paved the way for Starbucks’ success during the early nineties. I believe that one of their strengths was good knowledge of who their potential customers were and how to please them with their profile‚ assortment and services. One also has to take notice of their clear vision of becoming America’s third place‚ this tells me that they’ve had an aggressive vision from the start. And of course they’ve matched this with their strategy‚ from 1992-2002
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Workers compensation is the one of the required benefits that have to be offered from employers to their employees. According to (Milkovich‚ Newman‚ & Gerhart (2014)‚ workers compensation costs employers on average around 58.3 billion dollars a year and it is considered as a major cost of doing business. Workers compensation is a type of no-fault insurance that covers injuries and illnesses that happen while one is at their place of employment. Some of the benefits that are given are for medical
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“Willing to Serve: Marriott’s Employee Satisfaction” Organizations around the world are innovating ways to stay afloat and to increase employee satisfaction. With the 2008 economic downfall‚ organizations have become more sensitive to the needs of their greatest asset‚ “the employee”. According to Ellen Galinsky‚ Tyler Wigton‚ and Lois Backon’s article Creating Management Practices for Making Work Work‚ “organizations are creating imaginative workplace approaches for improving the work environment
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acknowledge all the persons who have contributed to a great extent towards the initialization‚ the development and the success of project. I would to like express my deepest gratitude to my project guide Mrs. M. JANAKIRAMA‚ Lecturer‚ Department of Management Studies‚ Sri Manakula Vinayagar Engineering College who gave a constant encouragement and inspired me to do this project in a successful one. I convey my gratitude to my external guide Mr.THANGATHIRUPATHI‚ Manager of HR and Deputy Manager Mr. PRASATH
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Workers’ compensation laws are in place to protect working people in the event of a job-related injury. However‚ the workers’ compensation process often raises more questions than answers. Fortunately‚ James M. Snow Law has those answers. For nearly 40 years‚ Attorney Snow has been a state and federal workers’ compensation lawyer serving clients throughout the High Point‚ NC‚ area. Here‚ Attorney Snow discusses three important things to know about federal and state workers’ compensation laws: Federal
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS Customer Satisfaction Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS February 2007 TABLE OF CONTENTS I. Introduction ................................................................................................................... 7 II. What will a Customer Satisfaction Framework Offer ........................... 9
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measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely about retention of customers‚ which again depends
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