In this task I will be demonstrating effective customer service with three different customers. Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay‚ access to the centre and any other features that may be relevant. Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you that there is
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He is mentally aware of what is going on but is physically unable to demonstrate activities of daily living‚ including eating and drinking‚ has limited communication skills and is doubly incontinent. He is unsafe on his feet so mobilises with a wheelchair. I approached Mr B’s bed and asked his consent to take him for a bath. While the bath was running we began helping him to undress. He looked rather nervous. At the thought of myself being in his position‚ being the same age as him‚ I began to
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born‚ but has died in the mother’s womb. | After birth Physical Damage | Child may have had an accident which has meant that they have got physical damage. E.g. a child is paralysed from the waist down and has to use a wheelchair. | * The child may now have to be wheelchair bound. * If the
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access because there was no ramp to push the wheelchair up. Our Social Care Worker spoke to the shop keeper explaining that her Service User would very much like to shop their but felt excluded because she couldn’t access the shop. The shop keeper remembered the Service User and had missed her coming to the shop and didn’t realise how difficult it would be for disabled people to gain access to the shop. A few weeks later he had built a ramp for wheelchair access and re-arranged the shop to make wider
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is launching and will include a PowerPoint presentation. You have heard that one of the participants has injured themselves at a sporting event and will come to the meeting in a wheelchair. a) Spare copies b) Telephone c) Computer d) Data projector e) Videoconferencing f) Wheelchair access Answer: f) Wheelchair Task 4 Prepare a meeting agenda for the meeting described below. The main purpose of the meeting is for
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Homework 4 Chapter 26 1. Revocation. No. The gender of an emu is not discernible by mere external observation. The only certain way to tell‚ apart from internal examination‚ is to observe them in mating. Smith‚ upon observing both Rachel and Andrew‚ her two male breeders‚ grunting‚ concluded that she had two male emus and not a male and a female breeder because grunting is a male trait. Rachel may have looked like a female emu and walked like a female emu‚ but it did not sound like a female
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or even cured. It is not looked at as something that affects‚ or is the business of other people. An example of this would be‚ a student with walking difficulties who uses a wheelchair is unable to get into a building because there are steps up to the door‚ the medical model says that this a problem with using the wheelchair and may look at other ways of making the student more mobile ‚ rather than a problem with the design of the building. The medical model view is based in the opinion that the
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upper- class English-speaking population. Then it began to be played around the world. Tennis is an Olympic sport and is played at all levels of society at all ages. The sport can be played by anyone who can hold a racket‚ including people in wheelchairs. Other than the fact that the tiebreaker was adopted in the 1970s‚ the rules of tennis have not changed much since the 1890s. A recent addition to professional tennis has been the adoption of “instant replay” technology coupled with a point challenge
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Introduction Ryanair Ltd is Irish low-cost airline company. Its headquarters is located in Dublin Airport‚ Ireland and it has another secondary base in London Stansted Airport. There are many reasons for the success of Ryanair but the most prominent aspects are low cost ticket prices and easy convenience to fly to most destinations in Europe. The low cost airlines are highly competitive market. Furthermore‚ Ryanair is one of the market leaders and most profitability in this market sector. It has
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ALS Amyotrophic Lateral Sclerosis Lou Gehrig’s Disease By Audrea Emmons Pathophysiology • Amyotrophic lateral sclerosis (ALS)‚ often referred to as "Lou Gehrig’s Disease‚" is a progressive neurodegenerative disease that affects nerve cells in the brain and the spinal cord. Motor neurons reach from the brain to the spinal cord and from the spinal cord to the muscles throughout the body. The progressive degeneration of the motor neurons in ALS eventually leads to their death. When the motor neurons
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