7205MKT BRANDING Dr Dale Miller Course Convenor Seminar 3 Customer based brand equity ‘Brand news’ Customer based brand equity/ FBBE Uncles ed (2010) Noor‚ Styles & Cowley Ch.2 Read Ch 14 Fournier Be prepared to discuss Fournier’s work; Advanced students will also discuss subsequent authors who cite Fournier’s seminal 1998 work Consumer relationships with brands Brand positioning Introduction to the Brand Audit Building new brands Individual project: literature
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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IntroductionNike Corporation was incorporated in 1968. In their thirty-four year history‚ Nike has primarily been in the business of designing‚ developing‚ and marketing athletic footwear‚ attire‚ equipment and accessories‚ а lot of companies go out on a limb when it comes to business decision or management strategies with Nike Corporation. Nike is а powerful company. Nike Corporation is a well managed company in а striking industry‚ the company has a strong brand image‚ and they are effectively capturing the
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I believe we always know the right thing to do when caught between circumstances where we are required to make decisions. We preach and give advice to other members of the community even meddle where our expertise is not required. But why do we do something else in contravention when it’s our head hanging in the balance? It is quite easy to say abolish death penalty because it is barbaric‚ unethical and unacceptable form of punishment. But when the heinous criminal act is directed to us or any
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(Project2 Part2 Brand Equity Measurement) PRAXIS BUSINESS SCHOOl A report Submitted to Prof. Srinivas Govindrajan In partial fulfilment of the requirements of the course Product and Brand Management On 03/08/09 BY Apoorva Jain Gunjan Dugar Hardik Mishra Manoj Mani Iyer PEPSI BRAND EQUITY PRAXIS BUSINESS SCHOOL 2|Page Executive Summary The objective of this project was to find out the brand equity of Pepsi . The parameters which enabled us to arrive at the brand equity were Brand Knowledge
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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Still Matters The Hard Reality of Global Expansion by Pankaj Ghemawat • Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Distance Still Matters: The Hard Reality of Global Expansion 12 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications Reprint R0108K TOOL KIT Distance Still Matters The
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understand the benefits and success an Employee Assistance Program can offer both employer and employee. History EAPs have been assisting companies and their employees since the 1940s‚ chiefly dealing in areas of alcohol and drug abuse. The 1970s was when EAPs truly expanded‚ focusing on a range of personal problems that affected their overall work performance. (walsh). It was during the 1970s that companies started viewing alcoholism as a workplace problem and instead of firing someone‚ there was EAPs
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disquiet over consumer vulnerability and product harmfulness‚ identifies which targeting strategies are evaluated as less ethical‚ and highlights the likelihood of consumer boycotts and other disapproving behaviors. Evidence of ethical concern arises when both "sin" and "non-sin" products are involved‚ and it increases for consumers perceived to be more vulnerable. The authors discuss implications for marketing managers‚ researchers‚ and public policy. It is not surprisingto find
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Executive Summary: 1.1 Reasons for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout
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