professional standard when speaking on the telephone. Receiving calls By answering the phone‚ you become responsible for the reputation of the business. The best possible service should include greeting all callers with a standard greeting‚ identifying the caller‚ identifying the caller’s needs‚ and giving the caller the best information possible. Making calls The advantage of making calls is that you can plan what you’re going to say in advance. This means you should know the aim of your
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Ethics Case: Livent – When Maria…When? Summary Livent‚ a successful live entertainment company‚ known for performances of Phantom of the Opera‚ Ragtime‚ and Sunset Boulevard‚ was sold in 1998
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Surgical Essay. Care of a patient undergoing TURP. Mr. Paul Fenech a 65 year old pensioner has been diagnosed with Prostatic Hypertrophy that requires surgery. a. Describe the Anatomy and Physiology of the prostate gland including its functions. b. Mention the disorders that could affect the prostate gland. c. Describe the clinical manifestations of prostate hypertrophy. d. Mention the investigations that are done to diagnose this condition. e. Describe the possible surgical approaches
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105: The Human Side of Quality Improvement QI 106: Level 100 Tools Leadership L 101: Becoming a Leader in Health Care Patient Safety PS 100: Introduction to Patient Safety PS 101: Fundamentals of Patient Safety PS 102: Human Factors and Safety PS 103: Teamwork and Communication PS 104: Root Cause and Systems Analysis PS 105: Communicating with Patients after Adverse Events PS 106: Introduction to the Culture of Safety Person- and Family-Centered Care PFC 101: Dignity and
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and even more to generate the Emergency Medical Treatment and Active Labor Act (EMTALA) by Congress in remedy to its torts‚ patient dumping still appear to be an issue in our society today. In fact‚ patient dumping occurs when hospitals deny treatment to emergency patients -- often because those patients can’t pay. As Patient dumping is the practice of refusing to treat patients who cannot pay for healthcare services. Federal anti-dumping law‚ initiated by Congress as part of the Consolidated Omnibus
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Kill Bill‚ Volume 1: Purging the female stereotype in films Kill Bill‚ Volume 1 was vital in the purging‚ even eradicating the female stereotype in films. “Wiggle your big toe.” The toe doesn’t move. “Wiggle your big toe.” (Tarantino) It doesn’t move. The Bride played by actress Uma Thurman is really Beatrix Kiddo‚ but is known as Black Mamba as well as Arlene Machiavelli; her real name is bleeped out during Kill Bill‚ Volume 1 as she recounts the situation which led her to being in
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7th‚ 2013 The Villa is Alive‚ But the Sand is Forever Barren. Lifeless. Considered one of the most hostile environments on the planet‚ the Sahara Desert takes away all meaning and identity and covers it with sand. Amalsy‚ the so-called English Patient and one of the central characters of our story‚ thrusts himself into this empty land to dispose of the idea of nations. In this way the desert is an escape; a common void for those who wish to cede into the past rather than survive in the present
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FACTORS AFFECTING PATIENT SAFETY AS PERCEIVED BY STAFF NURSES IN SELECTED HOSPITALS IN METRO MANILA I. INTRODUCTION A) BACKGROUND “The biggest challenge to moving toward a safer health system is changing the culture from one of blaming individuals for errors to one in which errors are treated not as personal failures‚ but as opportunities to improve the system and prevent harm.” - Institute of Medicine ‘99 Issues related to a lack of patient safety have been reported for decades
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Patient is a young female‚ between 20-30 years of age‚ with history of schizoaffective disorder who has been hospitalized for about 3 months in an acute facility for acute mania with psychosis and disorganized/combative behavior. At first‚ patient refused to take medication‚ so a hearing was held and was deemed with an involuntary treatment commitment. Initial medications were found to be ineffective‚ which called for further treatment. Over the past few months‚ medication regimens were balanced
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MANAGING PEOPLE‚ INFORMATION AND KNOWLEDGE INTRODUCTION In today’s world technology is growing significantly and there is no stoppage in its growth. There was a time when computer networks were only used by scientists and engineers‚ but nowadays‚ our life has completely changed and instead rotates around computer networking‚ from school‚ libraries and Businesses. (U.S‚ Congress‚ 1993) The technological change in today’s business is the result of computer usage
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