SOCIAL MEDIA AND CRM SUBJECT: BUILDING CUSTOMER RELATIONSHIP NATTIDA KRANCOMYEE‚ 13234371 MATEJ SLIVONIK‚ 13228484 NANTACHAI TANGWIBOONPANICH (BOM)‚ 13121680 OCTOBER 2012 1 SOCIAL MEDIA ........................................................................................................ 3 2 RELATIONSHIP BETWEEN SOCIAL MEDIA AND CRM ................................... 4 3 TYPE AND BREADTH OF SOCIAL MEDIA .................................
Free Social media Marketing Customer relationship management
Reflection on Social Media Social media‚ in recent years has provided people with fast‚ convenient ways to communicate with other people from around the world. People can use social media to do research‚ communicate with others or do their work online and these services are usually free. However many people believe that there certain downsides to these conveniences. Social media has suffered some bad publicity from things like identity thefts‚ false profiles‚ and online predators. Nonetheless‚ social media
Premium Social network service Facebook Twitter
The Social Media Revolution As the discovery of fire and the wheel forever changed our society and culture; as the farming and domestication of animals changed the structure of the society and the landscape itself; as the Industrial Revolution forever changed society dynamics; so is the new technological era changing our culture‚ society and behavior patterns. The new social media revolution comes with its challenges; however‚ I believe that if we take the time to understand how it affects our
Premium Facebook World Wide Web New media
MKT 658 ISSUES IN MARKETING REPORT TITLE: SOCIAL MEDIA MARKETING ’IKEA’S FACEBOOK SHOWROOM PREPARED BY: SYAFIQ IDZWAN BIN ASHAARI 2008251306 MOHD HAFIZ ARRIFIN 2008251366 PREPARED FOR: DR SITI ZALEHA Table of content 1.0 Introduction 2.0 Definition 3.0 Social networking sites 4.0 A History of Facebook as a marketing tool 5.0 Malmo Ikea’s virtual showroom 6.0 The issues pertaining to Facebook marketing 7.0 Conclusion
Premium Facebook Social network service Social network aggregation
Social media’s development has broken up media’s entry barriers‚ empowering everyone to contribute information as a “journalist”. Therefore‚ the “subject” of social media’s has changed from traditional journalists to all the users. The following discussion will be based on this clarification. 1. Social Media Functions Self-expression: In the context of social media‚ self-expression has been enhanced to the main and fundamental function for mass individual users. Facebook and Twitter users
Premium Journalism Twitter Mass media
Social Media & Crisis May 2015 Social Media and PR *Problem: female employee has a crush on her manager and tries to make advances on him. When he refuses her advances‚ she becomes angry and accuses him of sexual harassment. Could your company have detected the crisis before it happened? Why or why not? Yes‚ the manager should have come forward and reported his employee to his superior when the inappropriate flirting and comments from her started. If he had done this‚ the employee could have ben
Premium Management Crisis management Social media
Studies – How women and moms use social media and mobile today… Credits: Gerd Altmann / pixelio.de Are men still the drivers of trends? How do women approach the Social Web‚ and the new mobile technology? Is the realm of gadgets still a mens’ business? Interestingly enough‚ a recent study from Women at NBCU found that women are the main drivers of tech trends‚ particularly on social networks. But there are more studies to obey… Some findings of a recent study from Women at NBCU show that
Free Sociology Gender
Effects of Social Media and Technology on Society “I fear the day that technology will surpass our human interaction. The world will have a generation of idiots.” -Albert Einstein I bet you read that quote and thought something to point of “Wow! How prophetic. That is so true‚ but how did Einstein know this would happen”? Well no matter how wise the words are; Einstein did not say them. I’m sure if he had lived to see the 21st century‚ though‚ he would have said something like that. Someone
Free Facebook Social network service
in a hurry‚ whether they actually are in a hurry or not doesn’t matter‚ the inconsistent driver is not a safe driver. Driving the speed limits will save you fines‚ and insurance hikes‚ and it will help you go with the flow of traffic. The over cautious driver; this type of driver also has the tendency to frustrate other drivers‚ especially the inconsistent driver. They seem to always be under the speed limits‚ even if they are doing the speed limit. This type of driver will always drive slow‚ even
Premium Speed limit Road Miles per hour
Definition of social media … The emergence and increasing usage of social media and other Web 2.0 tools has dramatically altered how companies interact with and gain intelligence on their customers. Social media gives companies a torrent of largely free and extremely valuable customer feedback on the organization‚ its brand and its offers through social networks such as Facebook‚ LinkedIn and Twitter‚ as well as customer forums and product review services. This can then supplement traditional
Premium Social media Marketing