A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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DANCE ELEMENTS RELATED WITH MYTHOLOGICAL STORIES INTRODUCTION OF KATHAK The word ‘Kathak’ comes from the root katha‚ which means story- telling. Literal meaning of the word kathak is related to katha‚ the art of story-telling‚ “Katha Kahe So Kathaka Kahave”‚ which means “one who tells a story is a story-teller”. According to M. Monier Williams‚ Katha denotes conversation‚ story‚ speech‚ tale or fable. Katha also means to ‘ sing in praise’‚ ‘to say or inform something’. Thus‚ kathakars were originally
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Musical Elements In the process of analyzing musical elements of a work‚ one must direct one’s attention to such matters such as: Song Form – Binary (A-B-A-B) ‚ Linear (A-A-A)‚ Open‚ Suite‚ etc. Dynamics – Such as: Soft/Loud (piano-forte)‚ Rit.‚ Performance Expression‚ Cresendo Decresendo‚ Articulations (‚ legato‚ staccato‚ etc.) (Music without dynamics or expressions can easily become sterile.) Time Signature/Meter – Look for consistencies or changes in meter‚ tempo‚ feel‚ musical style
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The Indian Consumer The middle class male consumer The middle class of India is for whom most of the advertising is targeted. Even in the lower middle class‚ consumer products like biscuits‚ talcum powder‚ hair oil‚ hair cream‚ toilet soaps‚ leather foot ware‚ casual foot ware‚ wrist watches‚ quartz watches etc. are purchased. To get a much better understanding of the middle class “male” head of the family‚ consider the following characteristics: Security Seeking: The middle class
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INTRODUCTION Consumer behaviour study is based on consumer buying behaviour‚ with the consumer playing the three distinct roles of users‚ payer and buyer. Consumer behaviour is the study of when‚ why‚ how‚ and where people do or do not buy products. It blends elements from psychology‚ sociology‚ social anthropology and economics. It attempts to understand the buyer decision making process‚ both individually and in groups. It studies characteristics of individual consumers such as demographics
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STRATEGIC MANAGEMENT PESTAL & SWOT Analysis of Honda Motors‚ Toyota Motors & Hyundai Motors Project Report Honda | Toyota | Hyundai LMTSoM‚ Thapar University September 2014 Submitted By: Rahul Rai (501304039) Harpuneet Singh
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Consumer sovereignty. Birth and evolution of the movement and consumerista politche market in its favor. LA SOVRANITA ’ DEL CONSUMATORE: "Consumption is the sole end and purpose of all production‚ and the interest of the producer should be considered only insofar as it may be necessary to promote the interest of the consumer" (Adam Smith). The consumerism is a relatively recent phenomenon‚ one hundred years have passed since the commercial economy of the United States was rocked by the explosion
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Critical Ethnographic Exploration of the Consumer Acculturation of Mexican Immigrants LISA PENALOZA ’ This article critically examines the consumption experiences ot Mexican immigrants in the United States‚ An empirical model of Mexican immigrant consumer acculturation is derived that consists of movement‚ translation‚ and adaptation processes leading to outcomes of assimilation‚ maintenance‚ resistance‚ and segregation. By drawing attention to the ways in which international movements of people‚ companies
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CONSUMER ANALYSIS SEGMENTATION‚ TARGETING AND POSITIONING The term segmentation was first introduced into marketing literature by Alderson (1937). In 1950s‚ Smith conceptualized and provided a definition of segmentation as we know it today. Market segmentation may be defined as subdividing a heterogeneous market into more homogeneous subgroups based on some common customer characteristics‚ such as age‚ location‚ time of purchase or purchase frequency. Segmentation strategy has been expanded into
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Tata’s Nano: A Small Car with Large Consumer Surplus? Ref. No.: ME0012 op y Tata’s Nano: A Small Car with Large Consumer Surplus? “Since‚ promise is a promise the standard dealer version will cost Rs 1 lakh‚”1 – Ratan Tata‚ Chairman‚ Tata Sons “We designed the Nano to offer a new form of transport to the people of India and maybe later‚ to the rest of the world.”2 – Ratan Tata‚ Chairman‚ Tata Sons “…if economists are to play their part in shaping the canons of economic policy
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