A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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Operation Theatre Preparation Worksheet Name : LI Cheuk Chee Jasmine SID: 13003633 Cohort: NY 2013 Cluster / Hospital NTEC/ AHNH Instruction Student should answer all questions in point forms with reference. Students are required to submit the worksheet via TUNITIN TWO days in advance of corresponding specialty duty. There will be disciplinary action if any plagiarism found. Late submission may have disciplinary action. Format Guidelines: Font Arial Font Size 12 size Line
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It is usually stated that ‘the structural decisions items of an operations strategy reflect the hardware of the firm‚ while the infrastructure decision areas represent the firm’s software’. Comparing structural decisions with the hardware of the firm and the infrastructure decisions as its software‚ it shows that the structural decisions are very important and the firm cannot exists without them because without a hardware computer would not exist and the software would have nothing to run on. Structural
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Introduction Operation management focuses on carefully managing the processes to produce and distribute products and services. Overall activities of operational management include product creation‚ development‚ production and distribution. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluation (schmenner‚1985). Operational management often includes substantial measurement and analysis of internal process. Ultimately‚ the
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Assignment 1: 1. Please set up a matrix over national legislation & industry standard (Guidelines) that applies as of today regarding Shuttle tanker operations / Transfer of Crude Oil at sea. Discuss similarities & differences in legislations & industry standards between the four countries. (Norway‚ Great Britain‚ Denmark‚ the Netherlands) Region Issuing Body Type North West Europe Area -UK Chamber of Shipping -Danish Ship Owners Association -Netherlands Oil & Gas Exploration and Production
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Name Date Institution Operation Capacity Doughnuts are pastries made from dough and deep-fried. Fried pastries in the form of doughnuts have many forms from all over the world. They can be either savory or sweet depending on one’s preference. However‚ most people‚ like in the United States‚ prefer them as sweet treats that they mostly enjoy during breakfast or snacks for in between the day. Although some doughnuts are filled with pastry cream or jam‚ the most common one is
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intertwined together and none of them can survive without the other. The aviation industry is growing at an exponential rate. The demands for an effective and efficient ground handling system became the fundamental standards in successful aircraft operation and increase in airline image. The directives adopted by the 15 member states are divided into three general models‚ US‚ EU and third party models. In the US model airlines independently provide ground handling services to their airlines and manage
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honorable course instructor Md. Rakibul Haque for his splendid suggestion‚ fantastic guidance‚ necessary recommendation‚ positive reinforcement‚ effective discipline‚ justice & fairness‚ recognition & rewards. His motivation power is also enormous for which I engaged my best efforts to prepare such a report of findings. I am proud to state that I got the chance to get deliberated instruction from such an efficient teacher who was very much friendly with me. So‚ all credit goes to him as he extended
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An operation is composed of processes designed to add value by transforming inputs into useful outputs. Inputs may be materials‚ labor‚ energy‚ and capital equipment. Output may be a physical product or a service. A metric used to measure the rate at which potential output levels are being met or used. Displayed as a percentage‚ capacity utilization levels give insight into the overall slack that is in the economy or a firm at a given point in time. Using the data provided in the case‚ we are able
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Company) m= 50 | (hour) | a | 2.4 | CVa | 1.000 | p | 72.0 | CVp | 0.333 | a. The average number of SUVs parked = 50cars × (1 – 60%) = 20cars * Utilization = p / ( a × m) = 72.0 / (2.4 × 50) = 60% b. 1) Analysis of process : a. Calculate Utilization b. Calculate Revenue 2) The daily revenue of this company increase from 2‚400 to 2‚640. (Revenue increases about 240) | AS-IS | TO-BE | Variation | a | 2.4 | 2.0 | -0.4 | P | 72.0 | 96.0 | 24.0
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