Introduction to Service Marketing Contents [A] MEANING AND DEFITION [B] FACTORS RESPONSIBLE FOR GROWTH OF SERVICE SECTOR [C] ROLE OF SERVICES [D] CHARACTERISTICS OF SERVICES [E] CLASSIFICATION OF SERVICES [F] SERVICE MARKETING ENVIRONMENT [G] GOODS/SERVICE MARKETING [H] PRODUCT SERVICE CONTINUUM [I] CONSUMER BEHAVIOUR [J] SERVICE MARKETING TRINITY [K] SERVICE GUARANTEE [L] SERVICE ENCOUNTER [M] ZONE OF TOLERANCE [N] CORE AND SUPPLEMENTARY PRODUCT [O] BUYING ROLES [P] MARKETING CHALLENGES
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Retail mix literature review Retail mix elements are customer service‚ store ambience‚ communication mix‚ location‚ merchandize assortment and pricing. Customer service According to National skill Development Corporation‚ there is a skill gap in human resource in India for following retail management operations. They are Store operations‚ merchandizing‚ purchase‚ logistics and marketing. My area of study is interaction with customer. [Source: National Skill Development corporation in organized retail
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Services marketing Sucessful e com website- Myntra.com ------------------------------------------------- About myntra: Myntra was established by Mukesh Bansal‚ Ashutosh Lawania‚ and Vineet Saxena in February 2007. All three are IIT alumni‚ and have worked for several start-ups. Myntra is headquartered in Bangalore and has been funded by Venture Capital funds like IndoUS‚ IDG & Accel Partners.[6] The company started off in the business of personalization of products‚ and soon expanded to
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hazelnut dan diisi dengan krim hazelnut dan di luarnya dilapisi oleh cokelat susu dengan kenari dan hazelnut yang dihancurkan. Permen ini mengandung 72 kalori (304 kJ)‚ cokelat ini dijual dengan kotak dan dibungkus dengan bungkusan berwarna emas. Marketing Strategy Di negara-negara berbahasa Inggris yang paling‚ Ferrero telah berkonsentrasi pada iklan coklat Rocher‚ dan membiarkan pengakuan terkait nama brand perusahaan mereka untuk menjual jenis lain coklat Ferrero. Di Inggris dalam seri 1990-an
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organization’s Marketing Mix Overview of Cognizant Introduction Services offered by Cognizant Competitors Key competitors Competitor analysis (Porter model) ppt 8‚ slide 5‚12 Company Orientation Ppt 1‚ slide 15 Efficiency and Effectiveness matrix Ppt 1‚ slide 27 How Cognizant has adopted Holistic Marketing Ppt 1‚ slide 32 Customer buying behavior Ppt 3‚ slide 41 Segmentation‚ Targeting and Positioning Segmentation Basis of segmentation Services offered in each segment VALS Framework
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Contents 1‚2 Basic details…………………………………………………………………3 Introduction…………………………………………………......................4 1. Dell Products and Services……………………………………………..4 ➢ Mobility…………………………………………….......................4 ➢ Desktop PCs………………………………………………………..5 2. Features of Dell’s……………………………………………................5 3. Dell’s Unique Selling Point…………………………………………….6
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a mediating variable between both. Or moderating variables which are categorical by nature. - Data Types (Nominal‚ Ordinal‚ Interval‚ Ratio) - Research is evidenced-based / Empirical - Correlation between variables - Regression (Multi-Linear Regression) - Mixed Method - Quantitative then Qualitative - Qualitative then Quantitative Customer Satisfaction = Sum of Service Elements Facilitates service improvements‚ increases profits Performance is measured by asking
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maintenance for new cars and repair services. They have been the wholesaler for Mazda products dating as far back as 1963 when Mazda products first arrived in Singapore. Currently‚ Mazda Motor Corporation is looking at expanding the market share of their Mazda RX8 in Singapore. In this proposal‚ we will be discussing on the current situational analysis‚ the recommended target segment and most importantly‚ the theories and strategies in which to apply to make this recommendation a success. We are
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Chapter 19: The marketing mix: product and packaging The role of product in the marketing mix The product itself is the most important feature of the marketing mix. After deciding the market segment for the product‚ the other parts of the marketing mix will be decided. Large companies often have a department to develop new products. Whilst deciding the marketing mix‚ the company will also have to take into account the competitor’s products. Types of product There are several types of products
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Marketing Mix Of Pepsi-Cola Today¡¦s PepsiCo‚ Inc. was found in 1965 through the merger of Pepsi Co and Frito-Lay‚ the world¡¦s largest manufacturer and distributor of snack chips. In 1998‚ it acquired Tropicana‚ the world¡¦s largest marketer and producer of branded juices. In addition to the main body of 3 companies‚ the Pepsi-Cola Incorporation also owns four well-known fast food restaurants in the world; they are Pizza Hut‚ Taco Bell‚ KFC‚ and Burger King. Furthermore‚ with its 4 fast food restaurants
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