International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT BUSINESS Case Study- Sagarmatha Nepalese Restaurant in Vantaa THESIS CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism May 2012 ABSTRACT CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Unit for Technology and Business‚ KokkolaPietarsaari Date June 2012 Author Abadh Jibi Ghimire Degree programme Degree programme in Tourism Name of thesis SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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2013 IBPS-NEWS Admin February 2013 Current Affairs POWERED BY www.ibps-news.blogspot.com [FEBRUARY 2013 CURRENT AFFAIRS] Here is a list of important current events of February 2013 on National & International news‚ Sports news‚ Prize & Award‚ Science & Technology news helpful for upcoming IBPS‚ SBI‚ SSC‚ UPSC etc. recruitment exam. Downloaded from www.ibps-news.blogspot.com Page 1 February 2013 Current Affairs National News • • • • • • The 2001 Indian Parliament attack case victim
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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CURRENT AFFAIRS The Constitution (Scheduled Tribes) Order (Second Amendment) Bill‚ 2013 Passed By Rajya Sabha Sunila Abeysekera‚ the Sri Lankan Activist‚ Died in Columbo at 61 Russia Lifted Ban on Import of Non-Basmati Rice and Oilseeds from India Harish Lakshman Elected New President of Automotive Component Manufacturers Association New Delhi Declaration on High Blood Pressure Adopted by Health Ministers of 11 SEARO Countries First Sree Narayan Guru Global Secular & Peace Award 2013 presented
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How Does The Current Global Economic Recession Compare To The Great Depression? The Global Economic Recession and the Great Depression are the fallout of the exact same economic phenomenon and are only different in a few respects. Each period is marked by a massive run up in asset prices followed by a tremendous deflationary pressure that has sent both debt and equity markets into turmoil . The Great Depression saw the Federal Reserve do little to ‘save’ the economy because their policy actions
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Current Issues IPL: Boon or Bane? IPL was started with much fanfare in 2008. It was regarded as the next big thing in cricket. Under the able guidance of Lalit Modi‚ it started off really well. It was inspired by the highly popular EPL (English Premier League). Since its inception‚ it has caught the eyes of players and viewers alike. It brought Bollywood and corporates under one roof. It resulted in a huge amount of money being poured into the game. Presence of Bollywood stars during matches raised
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