your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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The Leeuwin Current is a tropical current‚ consisting of warm‚ low salinity water that affects Western Australia’s coastal waters and wildlife. Currents are part of a large sub circular current system called a gyre. The currents in the Southern hemisphere gyres circulate in an anti-clockwise direction (Skinner‚ Porter & Botkin‚ 1999‚ p.249). There is a current in each of the major oceans that generally flow northwards along the western coast of continents. However‚ the Leeuwin Current flows southwards
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and ALS -- amyotrophic lateral sclerosis‚ also known as Lou Gehrig’s disease -- that risk increased to four times greater than the rest of us. The study‚ published Wednesday in the medical journal Neurology‚ surveyed nearly 3‚500 retired NFL players who were in the league between 1959 and 1988. The National Institute for Occupational Safety and Health‚ a division of the Centers for Disease Control‚ had been following this group of players since the early ’90s‚ when the NFL asked the institute to evaluate
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Current Balance PHY 114 10/29/2013 Abstract: The purpose of this experiment was to understand the current balance‚ current balance is an apparatus that allows measurement of the small force between two current carrying conductors. It consists of two parallel horizontal bars‚ which are connected in series. The current flows in opposite directions in the two conductors so there is a repulsive force between them‚ by Newton’s third law there are equal and opposite forces on both wires. In the
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to ask who was the father of invention and their answer would be Thomas Edison. There were two brilliant inventors in the late 19th century responsible for some of the modern conveniences of today‚ Thomas Edison and Nikola Tesla. Edison perfected the incandescent light bulbs and devised a system of electrical current for homes and businesses. Tesla’s biggest innovation was introducing alternating current as the standard for modern electric power‚ breaking Edison’s monopoly on direct current power
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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A STUDY ON CUSTOMER PREFERENCES AND SATISFACTION OF RICE COLOR SORTER WITH SPECIAL REFERENCES TO GENN PRODUCT BY G.NIRANJANA (Reg No: 951711631038) MEPCO SCHLENK ENGINEERING COLLEGE‚ SIVAKASI A PROJECT REPORT Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfilment of the requirements for the award of the degree of of MASTER OF BUSINESS ADMINISTRATION ANNA UNIVERSITY CHENNAI CHENNAI JULY-AUGUST‚ 2012 Mepco Schlenk Engineering College Department of Management Studies
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