1. “Revenue hours” represent the key activity that drives costs at Salem Data Services. Which expenses in Exhibit 2 are variable with respect to revenue hours? Which expenses are fixed with respect to revenue hours? a. Variable Expenses – Wages for Hourly Personnel‚ Power b. Fixed Expenses – Wages for Salaried staff‚ Systems development and maintenance‚ Administration 2. For each expense that is variable with respect to revenue hours‚ calculate the cost per revenue hour.
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INSTITUTION. WHO ARE YOUR STAKEHOLDERS? WHAT ARE YOUR RESPONSIBILITIES TOWARDS EACH OF THE STAKEHOLDERS? Groups / individuals that are affected by and/or have an interest in the operations and objectives of the business Most businesses have a variety of stakeholder groups which can be broadly categorised as follows: Stakeholder groups vary both in terms of their interest in the business activities and also their power to influence business decisions. Here is a useful summary: Stakeholder Main
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Case Study – Prestige Telephone Co. Company Profile Prestige Data Services is a subsidiary of Prestige Telephone Company‚ a public utility. They are a computer data service company that does data processing for the parent company in order to sell computer services. The company was opened in order to bring in additional revenue in order to offset increases in telephone rate increases. Throughout the three years of being
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HBS case – Salem Telephone Company Opening In 2000 the Public Service Commission (PSC) was informed by the president of Salem Telephone Company (STC) that a profitable computer service subsidiary would reduce pressure for increases to telephone rates. With approval from the Public Service Commission‚ STC‚ a regulated public utility‚ established Salem Data Services (SDS) in 2001‚ an unregulated public utility to perform data processing for the telephone company and additionally to sell computer
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landlines and mobiles. * Do Group video calls Customer Segments * Anyone who wants to make free pc to pc calls. * Anyone who wants to communicate using video. * Anyone who want to access inbound phone calls from their pc. * Anyone who wants to make outbound calls to landlines or cell phone. * Businesses who want to incorporate VoIP into their own offering. “Click to Talk” * Anyone who wants a low cost additional phone line. Key Resources * Software Developers
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took six weeks for word to reach the capital of the United States and even longer for it to reach the outlying cities. Because of this‚ the bloody Battle of New Orleans occurred after the treaty had been signed‚ costing the British armed forces over 2‚000 lives. Obviously‚ the need for instantaneous and accurate communication was reaching a paramount level with civilizations being spread across such vast distances. The telephone‚ invented by Alexander Graham Bell in 1876‚ solved this
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Case Study Prestige Telephone Co. CLASSIFICATION OF COSTS Jan Fixed costs: Space rent Custodial services Computer leases Maintenance Depreciation Power Wages: Operations Systems development Admnistration Sales Sales promotions Total fixed costs I Corporate services Total fixed costs II Variable cost per hour: Power Wages operations Materials Variable unit cost per hour 8.000 1.240 95.000 5.400 26.180 Feb 8.000 1.240 95.000 5.400 26.180 Mar 8.000 1.240 95.000 5.400 26.180 Average 8.000 1.240
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became more agile and simple. It changed the world making human life much easier. I have always thought of the Internet as one of the most important inventions created. Before the internet life was hard. People only communicated through letters or telephone. Letters took hours or days to get to their destinations. Previously people spent time and money sending letters and making phone calls. Next‚ books were the most important search tool that existed before that invention. To do researches people had
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The Invention of the Telephone: The Silver Lining in Communications Outline Thesis: The steps and process to how the invention of the telephone was made and came about. 1. The usage of the Telegraph. a) The telegraph was the form of communication in the 1800s. b) There was a growing demand for more and more messages be sent at once by the device. c) Alexander created the Harmonic Telegraph which led to the invention of the telephone. 2. The process of making The Telephone A. Bell shaped a piece
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If you didn ’t have the telephone then how would you contact people? You wouldn ’t be able to easily. If you wanted to talk to people you would have to go to their house‚ meet them somewhere‚ or write to them. That would be difficult. The world ’s communication has been upgraded by the telephone. The telephone had a large impact‚ it made business more efficient and it saved money from having to travel back and forth from far places‚ and it made transactions able to occur more quickly. It
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