MEASURING PERCEIVED SERVICE QUALITY A Case Study of the Croatian Hotel Industry INTRODUCTION Hotel industry highly competitive Service is important for gaining a sustainable competitive advantage in the marketplace Nature of Service • Multi-dimensional • Hard to measure BACKGROUND Perceived Service Quality • The extent to which a firm successfully serves the purpose of customers (Zeithaml‚ Parasuraman and Berry 1990). • Important attributes: • Cleanliness‚ security
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What is values clarification? Howard Kirschenbaum (Co-Director of Sagamore Institute and Executive Director of the National Coalition for Democracy in Education‚ Sarasota Springs New‚ York) says: I think the basic thing that values clarification does — which is to identify an important issue that has value dimensions and to provide an effective way for young people to identify their own beliefs and feelings on this issue and to share these and to interact with others — is something that is a part
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California Proposition 13 Name: Institution: California Proposition 13 What is proposition 13? Property taxes in California have been a controversial issue for very many years. In mid 1978‚ approximately ⅔ of voters in California passed proposition 13. Before it had been passed‚ property taxes increased almost annually according to the assessed value of the property. In the 1970s‚ there was a remarkable growth in the real estate market and the value of homes rapidly went up. Property values
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Core Business Proposition: To become an enabler for online content sharing and delivery through a marketplace model with features which can be leveraged by schools‚ coaching institutes and tutors for creating‚ presenting and grading courses for learners‚ online. Summary of Business Idea: Over last decade‚ education sector has grown very aggressively. Students need easy access to learning instruments like schools‚ professional institutes‚ coaching classes and individual tutors. Technology can play
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Perceived Risk & Gambling As of 2008‚ there were more than 2‚000 internet gambling sites worldwide; with combined revenue of these websites being estimated to be north of $18 billion (Overview of Gambling Regulations‚ 2008). Due to its obscene rate of growth‚ potential harm to its consumers and growing ease of accessibility‚ internet gambling is viewed by many as a major cause for concern. Don’t expect the apprehension towards online gambling to ease up any time soon. Casinos‚ of both
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SEGMENTATION‚ TARGET MARKET SELECTION AND POSITIONING (STP) PRACTICE in AUTOMOTIVE INDUSTRY | Marketing Management | | CONTENTS GENERAL INFORMATION 2 OVERVIEW OF THE INDUSTRY 2 PROCESS OF SEGMENTATION 6 Demographic Features 7 Age Factor 7 Gender Factor 7 Income Factor 8 CHOICE OF TARGET MARKET 9 Five Patterns of Target Market Selection 9 Single-Segment Concentration 9 Selective Specialization 9 Product Specialization 9 Market Specialization 10 Full Market Coverage
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Perceived Motivation for Rape: Gender Differences in Beliefs about Female and Male Rape Samson H. Lynch Strayer University May 20‚ 2008 Perceived Motivation for Rape: Gender Differences in Beliers about Female and Male Rape Although there are many factors that contribute to the act of one individual raping another‚ over the past 25 years there have been two prevalent factors considered to be primary‚ if not the sole factor contributing to rape: sex and power. The belief that it is power is
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1177/0010880406289070 Volume 47‚ Issue 3 1-14 The Role of Brand Affiliation in Hotel Market Value by JOHN W. O’NEILL and QU XIAO The notion that a hotel’s brand contributes significantly to the property’s market value is supported by an analysis of nearly eleven hundred hotel transactions over the past fifteen years. The analysis found that brands added value beyond the usual contributors to a property’s value‚ such as net operating income and revenue per available room. The effects of branding
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Introduction The purpose of the following paper is to explain California’s Proposition 21. This writer will explain the pros and cons about this proposition; as well as what voters voted for when they chose “yes” for this proposition. Research will be done in order to explain what the reasoning for Proposition 21‚ and the changes that occurred when it enacted in the State of California. The following information will be provided as well; prosecution of juveniles in adult court‚ juvenile incarceration
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Customer-Driven Marketing Strategy: Creating Value for Target Customers 1) When a company identifies the parts of the market it can serve best and most profitably‚ it is practicing ________. A) concentrated marketing B) mass marketing C) market targeting D) segmenting E) differentiation Answer: C Diff: 2 Page Ref: 191 Skill: Concept Objective: 7-1 2) What are the four steps‚ in order‚ to designing a customer-driven marketing strategy? A) market segmentation‚ differentiation‚ positioning
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