appearance of the equipment and premises. 6- Communication: To communicate easily with the customer. 7- Responsiveness: willingness to help the customer. 8- Courtesy: Politeness & kindness of the supplier. The Cornerstones of TQM: 5-cornerstones‚ including a committed leadership: 1- Focus on Customers: Quality has to be valued by the customers‚ so it is important to find what the customers (External & Internal) need and to systematically try to fulfill these needs
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Case Study 3: Implementing TQM for an institution Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai‚ recently celebrated 50th anniversary. It offers BE degree programme in eight different descriptions. About 4000 students are studying in the college. The principal of the college is in the verge of retirement. He has served the college for 35 years. The teaching staff strength is 55; in addition 25 non-teaching staff are also working. Most
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Quality philosophies Evolution of TQM philosophies The Deming Philosophy Definition of quality‚ ³A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market.´ Improve quality Decrease cost because of less rework‚ fewer mistakes. Productivity improves Long-term competitive strength Stay in business Capture the market with better quality and reduced cost. 2 The Deming philosophy 1. ³A System of Profound Knowledge´ Appreciation for
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always deficient” (Al-Quran) “Actions are direct reflection of one’s intentions” (Al-Quran) The contributions of management gurus to total quality management Introduction To fully understand the TQM movement‚ we need to look at the philosophies of individuals who have shaped the evolution of TQM. Their philosophies and teachings have contributed to our knowledge and understanding of quality today. Their individual contributions are summarized in this research summary. Early 1950’s - Americans
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introduction to its basic components. The introduction presents the problem that the paper addresses. Overview of purpose and focus of the study‚ why it is significant‚ how it was conducted‚ and how it will contribute to professional knowledge and practice. Provides the contextual framework of the research and the perceived research gap. Motivation for the research- why did you choose this particular topic/question? Relevance/Importance of the research Describes the issue or problem to be studied and situates
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Sahara and Ponzi schemes: What are the parallels? Dr KM Abraham‚ a former Whole-Time member of the Securities Exchange Board of India (Sebi) – the man whose original order led ultimately to a Supreme Court verdict forcing the Sahara Group to wind up two bond schemes and repay investors over Rs 24‚000 crore – made a brief allusion to Ponzi schemes in his order. While ordering two Sahara group companies‚ Sahara India Real Estate Corporation (SIREC) and Sahara Housing Investment Corporation (SHIC)
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-1- Voluntary Retirement Scheme (VRS) for the employees of Public Sector Undertakings. 1. SHORT TITLE: (i) (ii) (iii) 2. OBJECTIVE: (i) (ii) (iii) 3. This scheme may be called the Punjab State Public Sector Undertakings Voluntary Retirement Scheme (VRS) 2002. This scheme shall apply to all the Public Sector Undertakings (PSUs) including all Cooperative Institutions of the State of Punjab. This will apply to the Subsidiaries of the PSUs defined as entities in which PSUs
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Middle School Personal Project Student Name: ……………………… House:……………………………… Middle School Personal Project Assignment requirements Students are required to produce a 1‚000-1‚500 researched (footnotes‚ bibliography) written project. Subjects/topics The personal project is intended to act as a stepping stone for students who will be faced with the IB DP 4‚000 word extended essay in the Sixth Form. The personal project
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Imagine that we never lived in a place filled with racism. Why would anyone wanted to treat anybody different because of the color of their skin or because they are different? Well‚ some brave African Americans finally stood up for themselves but first they had to make some sacrifices such as Rosa Parks being arrested. Another thing that caused the boycott to succeed was that the entire Negro states hat stuck together and really stuck it out through the whole boycott‚ and one of the last things that
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VARIOUS SCHEMES IMPLEMENTED BY KVIC I. THE MARKET DEVELOPMENT ASSISTANCE (MDA) ON PRODUCTION SCHEME Khadi is handspun and hand woven cloth made by around a million traditional rural artisans. Handspun and hand woven characteristic is the unique selling proposition of Khadi. Govt. of India has been providing sales promotional assistance‚ popularly known as rebate on the retail sale value of khadi in order to facilitate the product to compete with other textile products in the market. The rebate
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