Why Customer Retention Is So Important Good customer retention is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition‚ ranging between 25 and 80 %!). Companies with high retention also grow faster. However‚ customers can only be retained if they are loyal and motivated to resist competition. When customers are merely satisfied with the service they receive they may
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“Why Is The Initial Consultation So Important ? What Factors Will An Ethical Therapist Cover At This Time ? The initial consultation is important for both the therapists and the client to establish whether there is rapport between both parties‚ to put the client at ease and to ensure a realistic and effective plan of action to help the client achieve their goal. This is often offered as a short appointment of maybe 30 minutes‚ free of charge. I think by offering this service clients would have more
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of Archduke Francis Ferdinand. It started in 1914 and ended in 1920. It was fought by Russia‚ Germany‚ France‚ Great Britain‚ and the United States. The reason why World War 1 was so devastating was because of secret alliances‚ the weapons that were used‚ and how it was fought. Secret alliances were the main reasons why World War 1 became a world war. Alliances are agreements between nations that say that if a nation goes to war with another nation‚ then the allied nations would
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Dell (DELL) Analysis – At the close of ’07 (results reported in January of ’08)‚ Dell had an outstanding ROE of 76.97%; however things started to change in ’08-‘09 when ROE dropped down to 58.02%. This was caused by a decrease in Net Income which reduced the profit margin‚ as well as a decrease in Total Assets which reduced the equity multiplier. Due to further decrease in Net Income (58% decline) in ’09‚ the profit margin was cut in half. At the same time the sales decreased from $61‚101 to
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DELL Company Background DELL is a multinational information technology corporation based in Round Rock‚ Texas‚ United States‚ that develops‚ sells and supports computers and related products and services. Bearing the name of its founder‚ Michael Dell‚ the company is one of the largest technological corporations in the world‚ employing more than 96‚000 people worldwide. Dell had 46‚000 employees as of Jan. 30. About 22‚200 of those‚ or 48.3 percent‚ were in the United States‚ while 23‚800 people
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Islam spread so successfully because the Byzantine and Persian empires were weak and tired‚ so this made it easier for Muslims to conquer them. From Arabia‚ Islam spread northwards towards Persia and Baghdad in 640AD. In the east they overpowered Samarkand in 676AD and the Borders of India in 707AD. Towards the west Islam expanded into Morocco and Spain in 708AD. Simple but effective military tactics helped spread Islam because they were easy and not too complicated for the Muslims to carry
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Porters Five Forces – Competitor Analysis Michael Porter’s five forces model is used to explore the competitive environment in which a product or company operates. In this case it will explore the competitive environment of Dell and the Tab Streak. The Five Forces Analysis looks at five key areas: | New Entrants | | Suppliers | Industry competitors and extent of rivalry | Buyers | | Substitutes | | Threat of New Entrants The computer industry is a highly competitive one with
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Sherlock Holmes Sherlock Holmes is one of‚ if not‚ the most iconic literary character ever in text due to the fact that this character has been adapted and recreated from the original texts by Sir Arthur Conan Doyle to films‚ stage plays‚ television series’ etc. The first text to be printed was in 1887 but due to Sherlock Holmes signature key elements‚ he has been endured enough to stay relevant to this very day. Sherlock Holmes is a fictional character created by British author‚ Sir Arthur Conan
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1. The cast lies to Justin about the fire in the toilets because they are committed to continuing the opera and knows that Justin will disband the project if they don’t convince him that it is Cherry‚ not Doug‚ who has started the fire. This is significant because Lewis has been given the perfect opportunity to escape the asylum; his choice to continue with the play illustrates the growing commitment‚ friendship and trust between Lewis and the patients and indicates that the group will work together
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Analysis of Dell Online Introduction: 1) In July 1996‚ Dell Computer had launched its online website‚ www.dell.com 2) Dell also developed Premier Pages‚ online interfaces with its key corporate accounts. Story of Dell: * In 1985‚ Dell shifted it’s company’s focus to assembling its own brand of PCS & business grew dramatically with $70 million(Rs.364 crores) in sales at the end of the 1985. * Dell’s success continued through 1992‚ until in 1993‚ it faced an operating loss
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