UNIT 2 1.1 My duties and responsibilities as a support worker are maintaining a high standard of care be it in personal hygiene‚ assistance with laundry and so on. Maintaining confidentiality and keeping records. Reporting immediately any incidents that may occur. Participating in courses that might help me improve my care. Being supportive and empathic towards everyone. 1.2 Maintaining trust and confidence in the patients by respecting the confidentiality norms. This is in protecting the rights
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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operations trainer for Airline Services Ltd (ASL)‚ my job is to travel around to many of the UK’s major airports to deliver training and development of front line staff. Training within the aviation industry is of critical importance as many of our staff work in a hazardous environment involving live aircraft and heavy machinery. A great deal of the training I deliver is directly related to ASL company operating procedures to ensure that all staff are working to company standards and ensuring their safety
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Income Level Income level has an effect on behaviors‚ including what people buy and how much they will pay. According to Bieker‚ consumer spending forms two-third of all spending in the economy. A change in consumer income will result in consumers buying more or less of product at all possible prices and also cause a change in demand and a shift of the demand curve. If the income and savings of consumers are high (the high consumer spending level)‚ their purchase is parallel or even more expensive
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Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what you do not understand
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Health and safety work act‚ the health and safety work act was put in place to ensure all employers are keeping their employees safe whilst at work (within reasonably practical) they will be looking after their health and safety. For example ensuring they are capable of completing a task whilst at work using the right equipment to help them for example a hoist. Manual handling operations regulations‚ the manual handling operation operations regulation 1992‚ applies to you when you take part in manual
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Level 2 Certificate in Counseling Concepts Where did I come from? My role at work is office based and as a senior manager I have to deal with people with all types of back grounds. My skills over the years have built up but as time goes on these skills need to develop around the way the business progresses and also what happens during employee’s life. My reason for this Course are mainly around self development‚ to get a better understanding of people and their feelings this can be challenging
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self-competence level indication Most of time‚ I focus more on turning ideas and plans into practical actions. Therefore I always lack of flexibility and creativity‚ and sometimes I act more like followers in the team. Due to my pitfalls‚ I put forward the following three personal learning goals: 1. Be more pro-active during working process 2. Be more open to the new ideas 3. Be more flexible to changing plans 4. Stop worrying too much For learning goal 4‚ according to the levels that I indicated
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education at these providers. Day Nurseries: Often based in workplaces and rum by businesses or voluntary groups providing care and learning activities for children from birth to five years old. Child minders: Look after children under 12 in the child minder’s own home. They can look after up to six children under eight years old‚ although no more than three of them must be aged under five. Nannies and home-based carers: Provide care for children in your home and can look after children of any age.
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Introduction This report has been written on Talent Planning‚ within this report the following will be indentified and assessed: At least four ways that affect the organisations approach to attracting talent‚ three organisation benefits of attracting and retaining a diverse workforce‚ three factors that affect an organisations approach to recruitment and selection methods‚ three purposes on induction and how they benefit individuals and organisations and I will include our organisations induction
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