Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
Premium Quality management Public sector Quality assurance
cheating some people for a while but soon no one will believe him. An honest person is also respected. When you are honest you become confident and can undertake life issues the right way. An honest life style reduces stress which is brought about by being dishonest. Honesty is a crucial trait in the code of chivalry because if a knight is dishonest‚ the king will not trust him‚ and no other knight will either. If a knight is honest‚ he will always have a person to back him up and help him during
Free Truth Core issues in ethics
complex songs‚ at the age of 3‚ and traved the globe‚ by his 5th year. His music alluded to his intelligences. Mozart‚ a believed genius‚ because of his musically abilities; like so many other talented children today‚ who flourish when it comes to public education. Musically inclined students succeed more at school‚ than those who lack musical talents. For musically talented adolescents‚ school tends to come naturally‚ along with good grades. Excellent grades for students‚ mean an easier path in college
Premium Wolfgang Amadeus Mozart Music Opera
y Is Being Healthy Important? Imagine running down the ditch bank of a hay field‚ breathing really hard and your heart beat is racing. The sun is in your eyes‚ sweat is running down your back and it’s not just because of the heat. These are the feelings I was having on my first day of running‚ two weeks ago. I set a goal to be physically active at least five days a week for my health class. After that first run‚ my thoughts were “Is being healthy important?”. Being healthy is important for your
Free Nutrition Hypertension Obesity
management of public services ? During 42 years Libya has lost a lot of tangible and untangible things ‚such as constitution ‚government organizations and something ‚which are very important‚ it is called management . However ‚ to answer the above question ‚ it is better to have a historical overview about the creation of Public service in Libya Libyan Kingdom 1951 to 1969 During the period from 1951 to 1969 Libya could establish a good Public Service deliver essential
Premium Illegal immigration
ago‚ with the rationalization of society‚ bureaucracy becomes inevitable (Weber‚ 1968/1921) and in the contemporary society‚ bureaucracy – whether private or public – is ubiquitous. Without it‚ few of the routine features of our modern society would be possible; the collection of taxes and the production and distribution of goods and services‚ for example‚ would be difficult‚ if not impossible. (Dandeker‚ 1990) Bureaucracies control people by replacing human judgement with nonhuman technology‚ thus
Premium Government
Should the United States Establish Mandatory Public Service for Young Adults? Why does the word mandatory is so controversial? The word mandatory might cause disagreement among persons‚ though‚ it might actually not be a terrible idea when it comes to public service. In this particular scenario‚ civic service does not necessarily signify military service‚ for example‚ it could suggest activities such as tutoring and mentoring‚ teach computer skills‚ clean parks and streams‚ manage or operate after-school
Premium Government United States
Being of Service to Others One of the most important virtues that a person can have is offering service to others without any reward or self-gratification in return. One of the greatest to have ever held this remarkable virtue was Mahatma Gandhi. He was one of the most prominent freedom fighters in the world inspiring many as he helped free his nation from the scrutiny of oppression. His non-violent actions that benefitted the common good of his people and his nation are vastly known throughout
Premium Virtue Meaning of life Mohandas Karamchand Gandhi
Is the idea of Public Service Broadcasting still relevant? The broadcasting has undergone dramatic change in the past two decades. Facing new technologies (multi-channel‚ broadband and digital convergence)‚ the future of public service broadcasting is now a crucial global concern. Innovative ways to access audiovisual content over the internet‚ mobile phone networks or other new media becomes ever more common. Television has moved rapidly from four main stations to hundreds‚ and it is likely to
Premium Broadcasting Mass media Television
Essay 1 English 124 September 16 Public Disservice Most people would not argue with the fact that helping the community is a bad thing. Some might even say that it is necessary in order to fully appreciate how critical community is. Performing public service is a valuable and rewarding way to give back you the community; this is especially true for high school and college students. However
Free High school College Education