Charity C. Robin August 1‚ 2012 BSBA – MM 3RD YR. MME1 SERVICE DELIVERY PROCESS The Service System The service system comprises the service delivery process and all of the supporting processes that are required in the co-creation of value for the customer. The service system is often the service organization. However‚ the service system can be expanded to include suppliers to whom part of the service delivery process has been outsourced and who therefore can affect the customer’s
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A classification comparison The customer contact model developed by Chase Richard implies that a service is efficient depending on the level of interaction it has with the customers. He states that control over production is harder to achieve in high customer contact environments‚ due to the uncertainty of the behaviour of individuals. I have chosen the following three services restaurants‚ sport clubs and retail banking to compare from a customer contact point of view with reference to Chase’s
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The recent rash of ethical misconduct in the new millennium has created public mistrust and has become a major concern in the business arena. For example‚ accounting scandal‚ insider trading‚ falsification of documents‚ false advertisement‚ bribery‚ just to name a few‚ are significant indicators of the state of ethical behavior. Ethical misconduct does not exist in the business world alone. Government politician are part of corrupt picture also. Just imagine being part of the highest organization
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from: Your Collagues - They can make sure you are meeting all your children’s needs. By getting feedback on your own practice - This can help you to see if you need to improve or change anything and help you get advice on things you may be strouggling with. Interagency Work - This can give you information on additional needs and cultures. Community Leaders - They can give you knowledge about the different types of people in your area and their cultures. Professional Oppurtunties - These can give
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TDA 3.6: 2. Understand the Impact of Prejudice and Discrimination on Children and Young People Prejudice is a cultural attitude that rests on negative stereotypes about individuals or groups because of their cultural‚ religious‚ racial‚ or ethnic background. Discrimination is the active denial of desired goals from a category of persons. A category can be based on sex‚ ethnicity‚ nationality‚ religion‚ language‚ or class. More recently‚ disadvantaged groups now also include those based on
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integrity. Problem Statement: What does product and service design do to help Pepsi meet its consumer needs? Research Questions 1. What kind of things does Pepsi do in regards to research and development? 2. What are the existing products and services? 3. What are new products and services? 4. What are their legal‚ Ethical‚ and Environmental Issues? 5. Examine Pepsi’s life cycle. 6. Does Pepsi supply a standardized product? 7. Does Pepsi design for mass customization? 8. What are Pepsi’s production
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Young People Need To Spend Less Money And Save More Human beings have different thoughts about their life. Some of them believe in enjoying life without considering anything‚ but some others believe in saving money for their future. But it is better for young people like me to save their money instead of spending it carelessly. Because young people have lots of expenses in the future‚ like education‚ unpredictable emergencies‚ besides
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the importance of multi-agency working and integrated working for children and young people? Multi-agency working brings together professionals and specialists from different professions to provide an integrated way of working to support children‚ young people and their families. Multi-agency and integrated working are important as they consist of agencies that will play vital roles in ensuring that a child or young person’s needs are supported and managed in a professional manor. Their main importance
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TDA 2.16 Support Children and Young People with Play and Leisure 1. Understand the Nature and Importance of Play and Leisure 1.1 Describe the Importance of Play and Leisure for young people Both Play and Leisure are vital components of a child’s life as a range of stimulating play and leisure opportunities will support the physical emotional sensory and spiritual and intellectual growth of the child. It helps them to form and sustain relationships and also improves communication‚ educational
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Stereotypes around people with disabilities Imagine going down a hallway at school or work and seeing someone with a disability stopped in the hallway talking to someone who is not his or her caretaker . Other people in the hallways are waving and saying hello to that person. Once that person is done interacting with people‚ he or she walks into his or her own office to work his or her own day job. This seems like a fairly normal scenario except the fact that the person who has a disability is getting
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