12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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ABV- INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT – GWALIOR Assignment on SERVICES & VALUE CHAIN SUBMITED BY ABHINAV ANAND LALIT SHARMA PRINCE TYAGI 2013-ITES-001 2013-ITES-013 2013-ITES-018 SERVICES & VALUE CHAIN INTRODUCTION WHAT IS SERVICE? Services are a means of delivering value to customers by facilitating outcomes customer want to achieve‚ without the ownership of specific costs or risks. Outcomes are possible from the performance of tasks and they
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as all cadets refer to is known by its academic excellence and community service. As comrades of the academy we are required to do 50+ community hours yearly. I myself go beyond the community service requirements because I am an over achiever person but also because I love helping people and giving back to my community. My sophomore year in high school I enrolled in this particular community service that has taught me so many things. CJ is a team work based academy. Therefore; my group was assigned
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HARVARD BUSINESSSCHOOL Software Associates Susan‚ I have just seen the quarterly P&L. It’s great that we exceeded our billed hours and revenue targets. But why‚ with higher revenues‚ is our bottom line less than half of what we had budgeted. Can we have a meeting tomorrow morning at 8 AM so you can explain this discrepancy to me? Richard Norton‚ CEO of Software Associates Norton‚ the founder and CEO of Software Associates called Susan Jenkins‚ CFO of Software Associates‚ after skimming
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SUPPLY CHAIN MANAGEMENT AT PANTALOON RETAIL INDIA LTD. (BIG BAZAAR) A PROJECT REPORT Under the guidance Of Dr. Nishikant Jha ______________________________ Submitted by Mr. Anil R Bambhania Roll No—510929526 ______________________________ in partial fulfilment of the requirement for the award of the degree Of MBA IN [Finance] November’2010
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Why So Expensive? College is said to be some of the best years of your life. The parties‚ the freedom‚ and the new experience help you find new friends‚ hopefully a career and yourself‚ but rising college cost are having young adults stressing instead of enjoying the college experience. Every year less and less states are giving their college’s money and more and more students are asking for financial aid or taking out student loans. The more that college tuition continues to rise the more of
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Supply Chain Management A good practice guide for the post-16 skills sector from the sector for the sector Foreword This guide is designed to help providers minimise the risk within supply chains‚ ensuring that they offer high-quality provision that is responsive to the needs of local communities‚ learners and employers. I have always promoted the positive aspect of our sector’s willingness to share good practice and our ability to continue to learn from each other. This guide uses this
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Tutorial 3 1. What is software project management (SPM)? -Concerned with activities involved in ensuring that software is delivered on time and on schedule and in accordance with the requirements of the organisations developing and procuring the software. 2. List out the management activities in SPM * Proposal writing * Project planning and scheduling * Project costing * Project monitoring and reviews * Personnel selection and evaluation * Report writing and presentations
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Censorship is important to our society in order to protect the young and vulnerable. Censorship can cover many different topics and situations that people are involved in. Some situations can be uncomfortable to many people and make them feel out of place like the use of explicit language. Whether on television or at work this can make people feel uncomfortable. Violence on television‚ movies or even on the local news is why censorship is necessary. Not everyone needs or wants to see violence or
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Push vs Pull) 1. What advantages does Dell derive from virtual integration? How important are this advantages in the auto business? 2. What challenges does Ford fact that are not faced by Dell? How should Ford deal with these challenges? 3. If you are Teri Takai‚ what would you recommend to senior executives? Tow what degree should Ford emulate Dell’s business model? Herman Miller: Innovation by Design? (Supply Chain Strategy) 1. What are the main elements of Herman Miller’s history‚ design philospophy
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