Why Customer Retention Is So Important Good customer retention is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition‚ ranging between 25 and 80 %!). Companies with high retention also grow faster. However‚ customers can only be retained if they are loyal and motivated to resist competition. When customers are merely satisfied with the service they receive they may
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place. I am regularly blown away by the sheer competence displayed – the breadth of vocabulary‚ the grasp of idiom‚ the appreciation of (let’s face it‚ difficult) British humour – but‚ and it’s a big but‚ I can’t help wonder WHY such a strange‚ hybrid language should have become so popular. Is it the spelling? Definitely not! Is it the simple‚ easy-to-learn grammar? Again‚ I think not. Is it the way we leap lightly from one register (e.g. informal) to another (e.g. very formal) and back again? Non‚ je
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Cytometry is a combination of two greek words: cyto- cell‚ and metry - measurement. So cyto-metry is about making cell measurements. To elaborate‚ flow cytometry is a technique for analysing particles (cells in this case) which are suspended in a fluid stream by flowing the cells past an interrogation point. A light source is directed on to a hydrodynamically focused stream to create a zone for interrogation. As cells flow through this interrogation zone they scatter the light‚ at this point any fluorescent
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“Why Is The Initial Consultation So Important ? What Factors Will An Ethical Therapist Cover At This Time ? The initial consultation is important for both the therapists and the client to establish whether there is rapport between both parties‚ to put the client at ease and to ensure a realistic and effective plan of action to help the client achieve their goal. This is often offered as a short appointment of maybe 30 minutes‚ free of charge. I think by offering this service clients would have more
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talked about in the many circles of England and surrounding European countries. Of the nineteenth century women travelers‚ Nightingale is still very widely known and even celebrated today‚ mainly for her reform and founding of modern nursing. Why was Nightingale so popular throughout her time and now in the present? It is hard to come up with just one answer because the truth‚ I believe‚ is composed of many factors‚ her family’s beginning and aristocratic level‚ her travels around the world experiencing
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prices. This essay will examine the factors that play a significant role contributing to the increasing prices. Why are gas prices so high? One of the top reasons for the increase in prices is the supply and demand for oil. Crude oil accounts for 55% of the price of gasoline‚ whereas taxes and distribution control the remaining 45% (Amadeo‚ 2011). Typically‚ taxes and distribution are steady‚ so that the daily adjustment in the price of gasoline correctly reflects oil price fluctuations. However‚ occasionally
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A) Why is the investment appraisal process so important? Capital Investment Appraisal is of fundamental importance because: 1. Large Amount of Company Resources: Involvement of large amount of company resources and efforts which will necessitate careful evaluation to be undertaken before a decision is reached. 2. Maximization of Shareholder wealth: Investment decision is linked with strategic and tactical business decisions and therefore need to achieve desired long-term objectives. The
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Introduction In todays’ business environment‚ no matter the business is small or large‚ but if you want to achieved success through networking‚ than you must create a good network design‚ because now days‚ there is no business that does not use network or some means of communication in technology. Therefore‚ business networking design is a crucial strategy that determines the company’s future. According to our text‚ “If you run or work in a business‚ you cannot do without networks. You need to communicate
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CHAPTER 2 CASH FLOWS AND FINANCIAL STATEMENTS AT SUNSET BOARDS Below are the financial statements that you are asked to prepare. 1. The income statement for each year will look like this: Income Statement 2008 2009 Sales $190‚119 $231‚840 Cost of goods sold 96‚952 122‚418 Selling & administrative 19‚067 24‚886 Depreciation 27‚370 30‚936 EBIT $46‚730 $53‚600 Interest 5‚950 6‚820 EBT $40‚780 $46‚780 Taxes (20%) 8‚156 9‚356 Net income $32‚624 $37‚424 Dividends
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the functioning of the Circular Flow of Income. The Circular Flow of Income is a model that indicates how money moves throughout an economy. This model was mainly in use up to the Second World War and is a model developed by classical (monetarist) economists. Many models have been developed based on The Circular Flow of Income. The Circular Flow of Income consists of two parts‚ the inner circular flow and injections and withdrawals. In the inner circular flow there are two basic economic institutions
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