MEASURING PERCEIVED SERVICE QUALITY A Case Study of the Croatian Hotel Industry INTRODUCTION Hotel industry highly competitive Service is important for gaining a sustainable competitive advantage in the marketplace Nature of Service • Multi-dimensional • Hard to measure BACKGROUND Perceived Service Quality • The extent to which a firm successfully serves the purpose of customers (Zeithaml‚ Parasuraman and Berry 1990). • Important attributes: • Cleanliness‚ security
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KINDRED SPIRITS HOTEL Define the problem: a) -The hotel was successful in previous years of operation - Revenues are down 18% and profits have decreased 25% over last year - The town council is considering stopping overnight parking on the road beside the hotel that could spell disaster seeing as the hotel only has parking for 11 vehicles b) The hotel is suffering from changes inflicted by the town council‚ and the new owner Ms. Kindred has no experience working in the hotel
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Chapter 1 INTRODUCTION Background of the Study Tourism is one of the Philippines Biggest industry and sector of jobs across national or regional economies. They need to carry out their duties and track their services with the help of such application software that provide adequate and up to date information in order to keep up with the progress. The Philippines is the growing tourist destination‚ there is a lot of hotel and resort in Panay area that tourist difficult to choose thus I select
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1.1 INTRODUCTION Travel and tourism is a booming industry today. Technology has connected cities and destinations across different countries and brought them closer. The number of people traveling across different places has increased. Now‚ whether on a business trip or vacationing with family‚ everybody needs a place to stay and unwind. But it can be a pain in the neck sometimes getting the information about the hotels that suit your budget and then getting bookings done. Online Hotel Reservations
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Is it the right time to “CHECK IN”! 2012 Submitted by: Aayushi Tulsiyan (20121002)‚ Kinnari Pandya (20121026) School of Petroleum Management‚ Gandhinagar 11/1/2012 Abstract Name of the Journal: International Journal of Culture‚ Tourism and Hospitality Research (eJournal by Emerald Insight) Hospitality is the defining feature of India and Indians. In the era where national boundaries are fading fuelled by rapid movement of
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Porter’s Five Factor Model and the Hotel Industry: Review and Recommendations Management Information Systems Introduction The combined forces of an economic recession and H1N1 epidemic are causing the hotel industry to suffer in a time of great challenge. Business travel is down because of the recession and the pandemic has significantly reduced tourism. This paper considers three types of hoteliers in current market conditions in light of Porter’s theories. Now‚ more than ever‚ Porter’s
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HOTS 1. Introduction Crystal Hotel is a quality 3-star hotel‚ which has been operating for three years since taken over by a new management team. The goal for the new management team is to improve the hotel’s reputation‚ market share and financial performance in a competitive market area. This report consists of two main sections. First section is to analyse the objectives‚ strategies and outcomes of the business for first three years in detail. Secondly‚ a financial analysis such as total revenue
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AN HVS WHITEPAPER Hotel Room Supply‚ Capital Investment and Manpower Requirement by 2021 INDIA PREPARED BY: HVS – India Office 6th Floor‚ Tower C Building No. 8 DLF Cyber City – II Gurgaon 122002 India Tel: +91 (124) 4616000 Fax: +91 (124) 4616001 SUPPORTED BY: March 2012 March 2012 Dear Industry Colleagues‚ 6 Floor‚ Tower C Building No. 8 DLF Cyber City – II Gurgaon 122002 India +91 (124) 46616000 TEL +91 (124) 4616001 FAX www.hvs.com th Atlanta Boston Boulder Chicago Dallas
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Waterfront Mactan Casino Hotel‚ Inc. (WMCHI) ANALYSIS OF FINANCIAL PERFORMANCE Profitability Analysis 2008 0.084266313 0.046495453 0.009816935 0.027953925 2007 0.115098173 0.042234313 0.018062622 0.054801237 Profitability Analysis Return on sales Return On Assets Return On Equity WMCHI’s net income for 2008 improved by .004 points‚ but reflected a 50% decline on its ability to use its assets as a source of revenue. Moreover‚ because of the company’s heavy reliance on borrowings from financial
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INTRODUCTION Over the years‚ the internet has greatly changed the way people use computers and communicate today. Many Internet terms have become part of people’s everyday language and e-mail has added a whole new means through which people can communicate. By the turn of the century‚ information‚ including access to the Internet‚ will be the basis for personal‚ economic‚ and political advancement. The popular name for the Internet is the information superhighway. Whether you want to find the latest
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