AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL SUBJECT: TOTAL QUALITY MANAGEMENT N.B.: 1) Attempt any 4 Cases. Total Marks : 80 CASE - 1 Merrill Lynch Credit Corporation (MLCC) offers real estate and securities-based consumer credit products-including home financing‚ personal credit‚ investment financing‚ and commercial real-estate financing-to primarily affluent individuals. About 90percent of its approximately 830 employees
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UNITUNIT- I PRINCIPLES OF QUALITY MANAGEMENT 1 What you will know… know Definitions of Quality Theories of Deming‚ Moeller and Crosby Service d Product Quality S i and P d t Q lit Customer Orientation Evaluation of TQM- Inspection & QC TQMTQM System Human component Introduction t Si Si I t d ti to Six Sigma concepts. concepts. t 2 Definitions of Quality 1. 2. 2 3. 4. 4 5. "Quality is variability." Shewart "Quality is predictability." Quality predictability Deming “Conformance to requirements
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Total Quality Management: Utilizing the Six Sigma Model Ingrid Dumprey In healthcare today‚ safety and quality are topics that are discussed frequently. They are integral components of patient care‚ and are essential for the survival of any organization. Through the utilization of total quality management‚ system processes can be improved. Total quality management is defined as “managing the entire organization so that it excels on all dimensions of product and
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right to equality. Describe the different types of advertising the company uses to promote its products/services Advertising: promoting their business to boost the sales of the products/services. Advert- they have a TV advert which is easily accessible on YouTube or on their website‚ the TV advert is not played on live TV. There are many reasons for this‚ this may be because they did not feel that the cost of playing the advert is beneficial. Advertisement – Oxfam tend to use the cheapest form of
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ISU Short Stories We Can remember it for you Wholesale “We Can remember it for you Wholesale”‚ is a story focused around a man named Douglas Quail. Quail is a store clerk who has dreams of visiting the red planet. To aid in his dream he visits a company called REKAL‚ a company that sells a sort of virtual holiday to its customers. However‚ upon implantation of the “trip to Mars”‚ it is discovered that his new virtual trip and some very real memories of Mars begin to collide. It is here that
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Cost Classifications and Estimation 2.0 Introduction Cost classification may be defined as ‘the arrangement of cost items in a logical sequence having regard to their nature and purpose to be fulfilled’. The term cost must be qualified when in use in order that its precise meaning is established in a particular situation; however‚ cost refers to the amount of resources that have been diverted from other uses or sacrificed so as to achieve the desired objective. But the term is used to refer to
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immense pressure. Both internally due to an increase in resistance‚ as well externally due to an intensification of international pressure through sanctions and various campaigns. In order to combat this‚ the government introduced a policy of “Total Onslaught - Total Strategy.” This policy introduced a number of reforms in the hope of winning the support of non-white South African’s in an attempt to undermine the ANC and other resistance groups. One of these reforms included the creation of the Tricameral
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Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets‚ the decision are made and the trends are set by the professional managers. Unlike their predecessors‚ the captains of today’s business do not own their own companies. They must know the whole business but have control over only one small part. They must be product oriented‚ process
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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TQM…………………………………3 4. Costs of quality………………………………………………….6 5. Quality standard and Awards……………………………………7 6. Implementation of TQM………………………………………...8 1. Key elements of TQM……………………………………9 2. Implementation issues……………………………………12 7. Conclusion………………………………………………………12 Appendix…………………………………………………………….13 Bibliography…………………………………………………………14 ii List of Figures 1. Foundations of TQM……………………………………………….4 2. The PDCA cycle……………………………………………………5 3. Cost of quality
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