Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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Inside Job the movie Is hard to watch a documentary like this one and not feel angry and frustrated to know that the reason we are in the deep mess we have could have been prevented if a little supervision would have been implemented and the government auditors would have done their jobs with some ethics. Is also true that money is out there for the smart to get and these CEOs used their power and intelligence to acquire big amounts of wealth that affect our economy greatly. Objectively in my opinion
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Personal Profile: I am a highly motivated‚ enthusiastic student‚ with good customer service experience and good knowledge in customer care. I am a reliable and punctual individual who works well as a team player. I have the capability of working under minimal supervision and I am willing to learn new areas and widen my knowledge. . I have a vast experience in organising events and I possess the will and determination that is needed to succeed. Currently I am a course representative of Business
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Inside Job The documentary‚ “Inside Job” goes into detail about the various organized corruptions that took place in the US society and in Iceland. This documentary gives a stimulating analysis of the global economic financial crises of 2008‚ which resulted in people losing their job and homes. With this happening‚ it put the US in one of the worst financial states since the great depression. These factors nearly resulted in a global economic collapse. The key aspect of the film is the extensive
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experiences draw out new talents. There are so many great examples of people who had to overcome obstacles in their life in order to find their own talent‚ but one of my favorite examples is Steve Jobs. Jobs was a college student who did not want to conform to the social norms of going to college. Steve Jobs wanted to find out who he really is‚ and eventually ended up in a major problem where he was in a financial strain and had no idea where he was going with his life. Without a proper education and
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JOB DESIGN Job design also gives information about the qualifications required for doing the job and the reward (financial and non-financial benefits) for doing the job. Job design is mostly done for managers’ jobs. While designing the job‚ the needs of the organisation and the needs of the individual manager must be balanced. Needs of the organisation include high productivity‚ quality of work‚ etc. Needs of individual managers include job satisfaction. That is‚ they want the job to be interesting
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Job Evaluation Methods There are three basic methods of job evaluation: (1) ranking‚ (2) classification‚ (3) factor comparison. While many variations of these methods exist in practice‚ the three basic approaches are described here. Ranking Method Perhaps the simplest method of job evaluation is the ranking method. According to this method‚ jobs are arranged from highest to lowest‚ in order of their value or merit to the organization. Jobs also can be arranged according to the relative difficulty
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Job Rotation System Report to XYZ Co. Prepared by Dan MacLeod and Eric Kennedy 1993 Introduction There are many reasons for implementing a job rotation system including the potential for increased product quality‚ employee satisfaction and lower cumulative trauma disorder rates. However‚ the difficulties of changing the organizational structure of an entire facility can prove difficult. It is important that the program start slowly at first so that the program can
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Benchmark Job In the business world today‚ many companies are made up of benchmark jobs and also non-benchmark jobs. A benchmark job is an occupation that is common throughout that field of work. Therefore‚ it is a job that has standard responsibilities that can be found from one organization to another. A non-benchmark job is just the opposite. It is a job that it is unique to the organization and cannot be found in other organizations of the same occupation. Through our interviews one will
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JOB DESIGN 1. Introduction Job design theory is an important concept in business management. The way a job is designed affects employee work performance. It is crucial that organizations create an environment where workers are motivated by jobs in which they feel challenged but at the same time‚ their work goes with the objectives of the company. Designing jobs properly will cause a positive impact on motivation‚ performance‚ and job satisfaction on those who perform them (Moorhead and Griffin‚
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