later identifying conflict management strategies‚ behaviors‚ outcomes‚ and the conflict aftermath using the Conflict Lens Model. First I will begin with an historical overview of how I grew up dealing with conflict in my family. According to Wilmot and Hocker families deal with conflict in one of three ways; they either avoid conflict‚ discuss conflict in a collaborative manner‚ or they’re extremely aggressive when they experience a conflict. My family unfortunately dealt with conflict in an aggressive
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activity that the two boy characters hated. This was intended to get back at them for always making the girls do activities that the boys wanted to do. This is considered and interpersonal conflict. According to conflict researchers William Wilmot and Joyce Hocker (2013)‚ there are items that must be present for a conflict to exist. These include; 1.) An expressed struggle‚ meaning that one or both parties must communicate about the conflict in some verbal or nonverbal manner. 2.) There are at least
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Merriam-Webster‚ n.d. Web. 05 May 2013. <http://www.merriam-webster.com/dictionary/conflict>. "The Incredibles." AOL Moviefone. N.p.‚ n.d. Web. 05 May 2013. <http://www.moviefone.com/movie/the-incredibles/15960/synopsis>. Wilmot‚ William W.‚ and Joyce L. Hocker. Interpersonal Conflict. 8th ed. Boston: McGraw-Hill‚ 2007. Print.
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d’Information et Management. Boulding K. (1963)‚ Conflict and Defense‚ New York‚ Harper & Row. Deutsch M. (1969)‚ "Conflicts: productive and destructive". Dans F. E. Jandt‚ éd. Conflict resolutiontrough communication. New York‚ Harper and Row. Hocker J.L. & Wilmot W.W. (1985)‚ Interpersonal Conflict‚ Dubuque. Jehn K.A. & Mannix E.A. (2001)‚ "The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance"‚ Academy of Management Journal. Leidner D.E. & Kayworth
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References: Wilmot‚ W. & Hocker‚ J. (2010)‚ Interpersonal Conflict. 8th ed. McGraw-Hill‚ New York. Retrieved from: http://changingminds.org/disciplines/negotiation/styles/collaborative_negotiation.htm http://www.insights.org.uk/articleitem.aspx?title=Common%20Themes%20in%20Commercial%20Negotiations
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Grunig‚ James and Hunt (1994) Managing Public Relations‚ New York: Prentice-Hall‚ Inc. Hocker‚ J.L.‚ and W.W. Wilmot (1985) Interpersonal conflict; Dubuque‚ Lowa: Wm.C.Brown Publishers Hughs.R‚ Ginnett.R‚ and Curphy.G (2002) Leadership Development (2nd edition) Blake.R‚ and Mouton.J (1984) Solving Costly Organizational Conflicts Wayne Ellen‚ (2004) Conflict in Organisations- is it always bad news? Wilmot‚ William‚ Hocker and Joyce (2007) Interpersonal Conflict (7th edition) McGraw-Hill Appendix I
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her own needs. Obliging is associated with accommodating behaviors that include putting aside one’s own needs to please the partner‚ explicitly expressing harmony and cooperation‚ making yielding or conceding statements in a conflict episode (Hocker and Wilmot‚ 1998). This types of conflict strategies are indirect and cooperative (Blake and Mouton‚ 1964). It can be used as a strategy when a party is expecting to get something in exchange from the other party when
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Ridge‚ ILL: Irwin/McGraw-Hill. Mintzberg‚ H. (1973). The Nature of Managerial Work. NewYork: Harper & Row. Thomas and Kilmann (1974). Conflict mode instrument [Online]‚ available at http://www.kilmann.com/conflict.html‚ accessed 18 December 2009 Wilmot‚ W
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Policy versus Procedure: Interdepartmental Conflict Denise Poorman Keller Graduate School of Management Management 570: Managing Conflict in the Workplace Professor Levith Pearllady010@gmail.com August 2012 Background I work for a private‚ for profit University as a Student Success Coach (SSC). Two departments‚ Operations and Department of Enrollment Management (DEM) must work closely and cohesively to service the students in getting them enrolled into the
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References: Bible Rubin‚ R. A.‚ Quintas‚ B.V. (2003). Alternative Dispute Resolution in U.S. Public Works: Proposed Model. Journal of Professional Issues in Engineering Education & Practice‚ 129(2)‚ 80. Wilmot‚ W. and Hocker‚ J. (2011). Interpersonal Conflict (8th ed). New York‚ NY: McGraw Hill.
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