Customer is at the centre of everything we do in an organisation. Discuss this statement and how an organisation can benefit from listening to the “voice of the customer”. Introduction Can a business exist without customers who buy the products? Is there a star product with no customers buying it? The only way for a product to become “the star product” is by having many people buying it. Thus the customer becomes the lynch pin of everything we do in organisations. Consequently‚ today’s competitive
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In “Everything That Rises Must Converge” Flannery O’Connor took great attention in the details of the story which help take the reader on an emotional roller coaster. She presents Julian’s mother as nostalgic for the antebellum days of living on a plantation maintained by slaves and a time when her family name garnered respect. Tired of listening to his mother’s repeated rants of a time well past‚ Julian resorts to name calling and belittling her. While it appears that O’Connor uses symbols and
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Everything Happens for a Reason M. Night Shyamalan uses the impact of Colleen’s sacrificial death on the Hess family‚ Graham’s struggle with faith‚ and every character’s quirk to prove that everything happens for reason. Graham is a dynamic character throughout the story. He begins as the town Reverend‚ and as a follower of Christ. But‚ when his wife is killed‚ he begins to question his faith and he wonders why God would let something so horrible to him because he was a good person. He then becomes
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Question everything. Who do you trust for answers‚ and why do you trust them? It’s said that science seek the truth‚ but we can never be a hundred percent sure that something is true or false. The last decade‚ the production of new knowledge has increased significantly‚ at the same time scientific knowledge has become considerably more available and there is a lot of different scientific theories out there. This gives us the possibility to take informed choices and to have the power to make sure
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Evidently‚ it has been agreeable that everything at Hailsham is oddly puzzling—mysterious. There have been many questions raised by Kathy H. the narrator which encourages the reader to follow her suspects. We agree with many points mentioned by other students: the use of the word ‘guardian‚’ the students’ life at Hailsham‚ and ‘the Gallery.’ However‚ there is one particular character and the statement she makes that strongly strikes our interest: Miss Lucy and her statement about the students are
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It might seem as if “Everything Will Be Okay” and Freak The Mighty are very different kinds of stories. One is a short true story and the other is a fictional novel. But if you look a little closer you will see that both stories share a similar theme. In both pieces of text the author teaches us that you can make your own choices and not let others choose for you. In “Everything Will Be Okay”‚ the author shows us that we get to make our own decisions. Everybody in James Family expects him to be
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I fell out of bed to see that my alarm clock hadn’t gone off. I was late for school! I rushed to the bathroom‚ grabbed what I thought was my toothpaste and brushed my teeth. To only find out it was actually my sisters’ colour hair mousse. I looked in the mirror to see my teeth were dark brown. No time to worry about it now‚ I needed to have breakfast I was late for school! I grabbed the milk and cereal and ate as quickly as I could. While eating I found the cereal to have an awful taste‚ I looked
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The Day in Which Everything Went Wrong I will never forget the day in which everything went wrong in my life. Everything that could go wrong did. The cursed day was sometime in September last year. Firstly‚ I woke up late in the morning because my alarm clock did not ring. So I missed the bus to school and had to walk to school instead. I dislike walking to school because there were many dogs in my neighbourhood and some of them were very fierce. As I was walking to school‚ I accidentally stepped
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This year we had the chance to read Everything is Illuminated by Jonathan Safran Foer‚ and we also watched the film adaptation directed by Liev Schreiber. Being able to see the two settings helps out to compare the two‚ see the differences between the novel and the movie. It is very important to mention that the movie definitely changed the perspective of the story we initially read due to the adaptations that were done by Schreiber. Even though‚ we did not read the whole book in class‚ a few differences
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On the thirteenth day‚ everything went wrong. Well‚ at least‚ it went wrong for the first time. It would go wrong many times after this‚ but this was the first time that it happened‚ for on the thirteenth day‚ Jackson Nichols fell sick with the plague. Not to say that he hadn’t been expecting it‚ though; he had made direct contact with those sailors from Belgium‚ after all. He had suspected his infection for a while‚ but he refused to even think about it‚ let alone bring it up to any of the others
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