1) How do the principles outlined in the “principles of redesign” relate to the changes suggested by Andy in the Call Center Design for Lion Financial Services? One of the process design principles is to enable workers to make decisions. Andy is assigning the decision-making authority to the agent‚ by providing the agents with clear-cut rules of thumb to guide them through resolving customer issues and by providing a call blueprint that details how to respond to specific calls. Should
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* sscq 1.1 Resource Profile Types of IT Professionals | Number | Management | 2500 | Technical Planning | 3500 | Business Systems Consultants | 17000 | Applications Development | 25000 | Application Maintenance | 10000 | Customer Service / Help Desk | 5000 | Total IT professionals | 60‚000 | 1.2 Available Resources Raja Inc according to our estimated would need the following :- IT Professional | Break - Up of the staff as per requirements | Number of Employees
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sophisticated for IT services assignments. WIPRO: BUILDING A GLOBAL B2B BRAND Chattopadhyay‚ A.; Kohli‚ A. Published by: INSEAD (2009) Version: 09.2011 Length: 30 pages Abstract: Wipro had set a goal to be among the ’Big 5’ global IT players within the next five years. However‚ despite its tremendous business successes in the recent past‚ a Brand Perception Survey conducted in 2006 among prospective clients showed that awareness of Wipro was much lower than for its main Indian rival.
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Outsourcing can be defined as turning over all or part of an organizational activity to an outside vendor. Outsourcing is often seen as a tool of cost cutting where companies move their jobs to an outside vendor on an ongoing basis. These services were initially provided internally by that organization. The pressure of the current market forces and the price wars have forced many companies to reduce cost by outsourcing its non-core activities to low wage countries in Asia. A cost cut of any
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............................................7 Overview..................................................................7 Calculation of optimum D/E ratio............................7 Impact of capital structure on firm value................8 WIPRO.....................................................................8 Overview.................................................................8 Calculation of optimum D/E ratio...........................9 Impact of capital structure on firm value
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“Marketing‘s role is to ensure the continuance in growth of economies and the individual’s standard of living” ( M.J.Baker‚ 1985). According to the statement given by M.J.Baker‚ Marketing plays a vital role in the economic growth of the country periodically and sustain individuals standard of living. Marketing Definition “Marketing is a social and managerial process by which individuals and groups obtain what they need and want through creating‚ offering‚ and exchanging products of value with others”
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Business by Topography and Sectors5 Growth Strategy6 Chief clients list6 Infosys Limited7 Brief History7 Financial Data7 Business by topography and sectors7 Growth Strategy7 Infosys 1.08 Infosys 2.08 Infosys 3.08 Chief Clients8 Wipro Limited9 Brief History9 Financial Data9 Growth Strategy9 References10 Current Scenario of the Indian IT Industry India is one of the fastest-growing IT and ITeS markets in the world. Because of the cost competitiveness in providing
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PEOPLE MANAGEMENT 14 CORPORATE GOVERNANCE AND INFOSYS 15 WIPRO 15 Mr. AZIM PREMJI 15 LEADERSHIP STYLE OF AZIM PREMJI 16 IMPACT OF AZIM PREMJI ON WIPRO 19 CONCLUSION 21 REFERENCES 21 Objectives * To understand the leadership style of Narayan Murthy and Azim premji. * To understand the contribution of leadership styles to successes of Infosys and Wipro. * To understand the managerial practices of Infosys and Wipro. LEADERSHIP Leadership is about ascertaining a method
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A StudY On InDian INformation technology industry UNDER THE GUIDANCE Prepared by: SAMIK SOME Group No: 10 Organization leadership and strategy Swarnika Nayak Fiona George Shrey Kashyap Shambhavi Priya Prapoorna Ketha
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2007-2008. By the time I completed my course‚ I had‚ in my hand‚ a job offer from WIPRO Technologies. It would be almost a year before I joined a B School. So I decided to take the job and learn something rather than sit idly a home. I joined Wipro Technologies in November‚ 2011 where as a trainee‚ I performed extremely well. I was grouped into the “Fast Track Batch” which consists of the top 5% of the freshers who join WIPRO every year. I was also awarded a cash prize of Rs.2000 for being the third best
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