CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
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The aim of this report is to research wireless antennas and differences between them. Antennas are included 3 types: omnidirectional‚ semi-directional‚ and highly-directional. Any antenna has three fundamental properties: gain‚ directional and polarization. Omnidirectional Antennas. We can use this antenna in a: point-multipoint link‚ warehouse‚ hotspot‚ trade show‚ airport. The omnidirectional antennas transmit a signal in all directions‚ it is known dipole ("non-directional") antenna. The
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PROJECT OUTLINE HISTORY OF WARID TELECOM Al wateen telecom introduces Warid telecom in Pakistan‚ which is a telecom company of Abu Dhabi. They introduce Warid telecom march 2004 in Pakistan and they hired the ceo of the company in June 2004. Mission Statement “Warid Telecom’s stated mission is to be the leader in innovation and services” Company’s Vision "To become the leader in national communications arena with a strong international presence” “To be
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Summary: Universal telecom is one of world’s largest telecom networking companies. This case presents a troubled team in that company. Team characteristics: 1. Consist of 4 members. 2. In charge of a really important role in the company. 3. Team members are having difficulty getting along and working together. 4. One of the team members having a personality making things difficult for the team. 5. Firing this member is impossible‚ organizational context making it impossible to hire new member
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INTERFACE COMPUTER COLLEGE Doña Lolita Building 10th Ave. Cor. Rizal Avenue SUPER RADYO (DZBB) A Principle of Telecommunication Presented to Interface Computer College Caloocan‚ Philippines In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Information Technology Group By: Angeles‚ Roanne Dionisio‚ Erika D. Garcia‚ Sophiya Anna P. Lopez‚ Belinda R. Pernitez‚ Christian Siruet‚ Eliza Key L. GMA Super Radyo DZBB 594 ACKNOWLEDGEMENT Table of Contents
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performance‚ exceed expectation the customer highly satisfied or delighted. If the performance matches the expectations the customer is satisfied. If the products performance fall shorts of expectations the customer is dissatisfied. 1 Many companies are aiming for high satisfaction because customers who are just satisfied still find it easy to switch when a better offer comes along. High satisfaction or delight creates an emotional affinity with brand. 2 Variety of factors that affect
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handling high end data for airline information‚ insurance‚ banking sector and mortgage companies‚ enterprise resource planning‚ among others. Some of the companies have already moved into significantly higher value added segments such as mission- critical applications‚ development and support‚ product design‚ HR Management‚ knowledge process outsourcing for pharmaceutical companies and large complex projects. Software exports make up 20 % of India ’s total export revenue in 2003-04‚ up from 4.9
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Instructor Mr. Md. Farhan Faruqui recommended us to prepare a report on "Warid Telecom" which will be regarded as the Term Paper for the summer 2007 semester. The report was supposed to find linkage among real-life advertisements by Warid Telecom and the theories taught in the classes of the course of Consumer Behavior. Statement of the Problem: The report will try to answer the following questions:  Is Warid Telecom applying the theories of Consumer Behavior in their marketing activities
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BASICS OF TELECOM TELECOM VERTICALS:- 1. IMPLEMENTATION OF TELECOM SYSTEM & TRANSMISSION SYSTEMS i) BTS(BASE TRANSEIVER SYATEM) ii) ALARM SYSTEM iii) BSC(BASE STATION CONTROLLER) iv) ANTENNA v) VARIOUS CARDS 2. POWER SYSTEM INSTALLATION i) DG(DIESEL GENERATOR) ii) MCB iii) PIU(POWER INTERPHASE UNIT) iv) SMPS v) RECTIFIERS vi) BATTERY BANK(24VOLT‚48VOLT) vii) POWER CARDS 3. OPERATION & MAINTAINANCE FOR TELECOM & INFRA SYSTEMS 4. RF VERTICALS i) RF SURVEY ii) RF PLANNING iii) NETWORK
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Wireless communication is the transfer of information between two or more points that are not connected by an electrical conductor. The most common wireless technologies use radio. With radio waves distances can be short‚ such as a few meters for television or as far as thousands or even millions of kilometers for deep-space radio communications. It encompasses various types of fixed‚ mobile‚ and portable applications‚ including two-way radios‚ cellular telephones‚ personal digital assistants
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