Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
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Company History: Based in Denmark‚ IKEA International A/S is one of the world ’s top retailers of furniture‚ home furnishings‚ and housewares. The company designs its own items‚ and sells them in the more than 140 IKEA stores that are spread throughout approximately 30 different countries worldwide. The company also peddles its merchandise through mail-order‚ distributing its thick catalogs once a year in the areas surrounding its store locations. IKEA is characterized by its efforts to offer high-quality
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Acknowledgement It is with overwhelming gratitude that I thank my lecturer‚ Mr. Harish‚ for giving me the opportunity to write a report on a challenging subject like ‘Just-in-time in service industry’. I would also like to thank my parents for supporting me in the noble pursuit of knowledge. Special thanks to my beloved life partner who helped me in getting a lot of research material. I also express my thanks to the authors of the books which has helped me get a better outlook of the topic
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Finland to a global telecommunications leader connecting over 1.3 billion people. Nokia has disrupted into various industries before becoming a telecommunications giant from making rubber boots‚ car tyres‚ generated electricity‚ even manufactured TVs etc. Nokia’s own mobile phones’ platforms included Symbian (60 & 40)‚ MeeGo (open-source Linux based platform) and Meltemi (low end Linux based platform) Nokia announced a Broad Strategic Partnership with Microsoft to build a new Global Mobile Ecosystem
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Michael Porters competitive force model is used to displays how information technology can upgrade the competitiveness of a corporation. It is also used to develop strategies to increase competitive edge. Competitive strategy must grow out of a sophisticated understanding of the structure of the industry and the industry is constantly changing. Regardless of the industry‚ Michael Porters five forces will bring forward your strengths and weakness. The five forces are: The threat of new entrants‚
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average person can’t come along and start up a bank‚ but there are services‚ such as internet bill payment‚ on which entrepreneurs can capitalize. Banks are fearful of being squeezed out of the payments business‚ because it is a good source of fee-based revenue. Another trend that poses a threat is companies offering other financial services. What would it take for an insurance company to start offering mortgage and loan services? Not much. Also‚ when analyzing a regional bank‚ remember that the
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Kerala in the south; it represents the world’s second largest global branded tea operation with product and brand presence in 40 countries. The company has five major brands in the Indian market such as Tata Tea‚ Tetley‚ Kanan Devan‚ Chakra Gold and Gemini catering to all major consumer segments for tea. Tata Tea has subsidiaries in Great Britain‚ United States and India. Also the company has a substantial interest in the Sri Lankan tea industry through Watawala Plantations‚ Sri Lanka and Kanan Devan Hills
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Porter’s Five Force Model Threat of New Entry In terms of the amusement park industry‚ the entry barrier is high due to the need to invest large amount of financial resources. In addition to the amusement park required land for a full scale development. This factor is important because Hong Kong has a high land price real estate market. Threat of Rivalry It is important to consider with lack of differentiation‚ visitors’ choice will greatly over the price and service‚ thus causes pressure
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Organization Structure and Strategy of Orbitz Worldwide‚ Inc. (OWW) ------------------------------------------------- Orbitz Worldwide Inc. (NYSE: OWW) is a leading global online travel agency (OTA) that uses innovative technology to enable leisure and business travelers to research‚ plan‚ and book a broad range of travel services. Orbitz owns and operates a portfolio of consumer brands that includes Orbitz‚ CheapTickets‚ ebookers‚ HotelClub‚ RatesToGo‚ the Away Network‚ and the corporate travel
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Porter’s 5 Forces Competitive Rivalry within an Industry (High) The intensity of competition in the kopi-kaya toast industry is high. Coffee Box competes with popular chains like Toast Box‚ Ya Kun Kaya Toast and Wang Cafe whom -- with their huge base of existing customer -- owns a major portion of the market share. The high rivalry among competing firms are also due to the similar offerings of menu items. Competitive Rivalry within an Industry (High) The kaya and toast industry is one of
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