customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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inequalities in pay persist in the UK labour market and how these can be addressed with reference to legislation‚ social policy and other factors. Submission Date: 12/03/2014 Word Count: 2992 Introduction In current society‚ the gender equalities in pay are obviously in most countries‚ especially in UK labour market‚ it is one of the highest gender pay gap in European Union (Rubery‚ 1998). OECD (2013) represent that GPG is measure of difference between female and male employees’ earnings
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gap is simply a fallacy and has not in fact existed since the Equal Pay Act was enacted in 1963. The period of the strongest wage convergence between men and women was in the 1980s‚ and progress has been slower and more uneven since then. On one hand‚ people do not believe in the existence of the wage gap. These
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the order within the organisation‚ the ’common’ set of values and goals are important so that all of the employees are working in unison. This is important as it makes employees at the bottom of the organisation feel valued too as they have the same set of values and goals to achieve as the people at the top of the organisation. Unitarists believe that the sectional interest of the employees is important too however they are very much secondary to the general profitability and the success of the
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ABTRACT Our aim was to study and analyse the Industrial Relations at Shrinivas (Gujarat) laboratories Pvt. Ltd. Our focal point was its West Bengal manufacturing plant and for this plant we have tried to explore how the management and the employees have been interacting in the organization. We have tried to find answers to a few questions in relation to Industrial Relations and related it with the theoretical understanding that we possess thereby applying our classroom learning while studying
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Dario Fo- Can’t Pay? Won’t pay! Can’t Pay? Won’t Pay! Is based on Dario Fo’s "Non Si Paga? Non Si Paga!"‚ a political work that he wrote to highlight the dilemma of ordinary Italian workers during the economic crisis of the 1970s. It is said that through Dario Fo’s plays he becomes both the peoples entertainer and the peoples spokesman. What is meant by this is that Fo better connects with his audience by entertaining them with their own thoughts. He speaks for the audience and stands up for the
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Performance-related pay (PRP) grew during the 1980s and 1990s due to the decline in Payment by Results (PBR) schemes. PRP looked beyond traditional PBR incentives‚ they reward individual contributions based on performance rather than on effort. These incentive schemes can filter throughout an organisation to motivate manager’s right through to the manual workers. This essay will try to outline the benefits and drawbacks of the PRP method for employers and employees using case study examples
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Count : 1614 Table of Contents Introduction 3 1. Motivation plans 4 1.1 Achieving high job satisfaction 4 1.2 Reducing employee turn-around 4 1.3 Improving high productivity 5 1.4 Reaching high-quality work 5 2. Methods of motivating all employees 6 2.1 Happy environment 6 2.2 Give a praise in public 6 3. Three ways to motivate the minimum wage 7 3.1 Rewards 7 3.2 Promotion 7 3.3 Make Them Feel Special 7 4. Teamwork and individualism 8 4.1 Working in a Team 8 4.2 Benefits of Individualism
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Motivating Employees in an Organization S Santosh Contents Chapter 1 2 Chapter 2 5 Chapter 3 10 Chapter 4 15 Chapter 1 Motivation: Concepts and Theories Defining motivation The word "motivation" comes from the Latin word movere - "to move." And managers often view motivation in exactly those terms ("I need to get my people moving!"). Motivation is the psychological feature that arouses an organism to action toward a desired goal; the reason for the action. General motivation
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IR issues in Indian Airline industry: 1. Indian Airline industry-introduction‚ definition and overview about this industry. 2. Trade unions in Airline Industry- Explaining everything about unionism. How trade unions are formed? Rules/laws related to trade unions in Indian airline industry. 3. Collective Bargaining- How collective bargaining takes place in this industry. Rules/laws related to this collective bargaining in this industry. 4. Machinery for Settlement of Industrial Disputes 5. Workers’
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