ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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2. OVERVIEW OF CON EDISON SYSTEM AND LIC NETWORK 2.1. Electrical System Overview 2.1.1. Power Delivery System Con Edison delivers electricity to 3.2 million customers in New York City and Westchester County – a service territory of 660 square miles with a population of approximately 9 million people. Electricity is delivered through approximately 94‚000 miles of underground cable and almost 37‚000 miles of overhead cable. As shown in Figure 2-1‚ the Con Edison electric power delivery system is
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Chapter 1 Introduction Visual Merchandising is the art and science of retailing. Visual merchandising is the display of products in a store. Visual merchandise not only includes the store interior but it also includes the store exterior. Store interior includes the outlay of a store‚ lighting and the way merchandise is displayed inside store. The store exterior includes store name‚ windows displays and car park. Both services or goods can be displayed to focus on their product or service benefits
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Department of Marketing‚ Tourism and Hospitality Faculty of Business‚ Economics and Law BRANDING AND BRAND MANAGEMENT MKT2BBM Subject Learning Guide Semester Two 2013 Melbourne Subject Coordinator: Tanvir Ahmed ENQUIRIES Tanvir Ahmed Lecturer La Trobe University Victoria 3083 T 03 94792566 F 03 9479 3669 E a.tanvir@latrobe.edu.au www.latrobe.edu.au Table of Contents SUBJECT DETAILS GENERAL DETAILS ENROLMENT REQUIREMENTS STAFF CONTACTS SUBJECT DESCRIPTION SUBJECT INTENDED LEARNING
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Promotion through Mobile message (SMS) Marguerta EI Khoury ID: The dissertation has been submitted to Skyline University College Sharjah In partial fulfillment of the Degree of Bachelor of Business Administration Major in Marketing April 2013 Promotion through Mobile message (SMS) Marguerta EI Khoury Acknowledgement: I would like to thank everyone who helped to see this dissertation to completion. In particular‚ I would like to thank Dr. Mohammad Masroor‚
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Business Valuation Group Project Report Monash University‚ Caulfield Campus AFF5130: Financial Statement Analysis and Business Valuation‚ Semester Contents Introduction Section A: Capital Market Analysis o Share Ownership o Share Trading o Bid/ask Spread‚ 52 Weeks Hi/Low o News and disclosure analysis o Overall liquidity and information environment Section B: Business Analysis o Macroeconomic Analysis o Industry Analysis – Porter’s 5 forces o Business Strategy Analysis
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COMPANY PROFILE: FRONTLINE AUTOMOBILES: Frontline Automobiles are authorized dealers of General Motors’ Udupi Frontline Automobiles was established by Jaffer Misbah in the year of 1998. Javed Misbah was the General Manager. At that time Frontline automobiles was the sub dealer for OPEL cars such as Corsa and Astro. Sumith Motors from Bangalore was supplying the cars till 2000. In the year of 2000 Frontline automobiles got the full authorization of sales and service under General Motors. Till 2003
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HEALTH CARE QUALITY PERFORMANCE MEASUREMENT Consumer and Provider Views on Key Dimensions of Quality Hospital Care: A Review of the Literature Rhode Island Department of Health Health Care Quality Steering Committee QUALITY PERFORMANCE MEASUREMENT AND REPORTING PROGRAM REVIEW OF LITERATURE TABLE OF CONTENTS Executive Summary Introduction Lessons in Quality Assessment from Other Industries The TQM/CQI Movement Why Is Quality Important? Quality Compared to Satisfaction Measurement of Quality
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Journal of Management Research ISSN 1941-899X 2012‚ Vol. 4‚ No. 1: E6 An Analysis of Antecedents and Consequences of Market Orientation for Iran’s Insurance Industry Bahram Ranjbarian Management Department‚ University of Isfahan‚ Iran E-mail: bahram1r@yahoo.com Majid Rashid Kaboli Management Department‚ University of Isfahan‚ Iran E-mail:majidkaboli@yahoo.com Morteza Rojuee (corresponding author) Business Administration‚ University of Isfahan‚ Iran E-mail: mortezarojui@gmail.com Received:
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This article was downloaded by: [Griffith University Library] On: 3 May 2010 Access details: Access Details: [subscription number 773444546] Publisher Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House‚ 3741 Mortimer Street‚ London W1T 3JH‚ UK Current Issues in Tourism Publication details‚ including instructions for authors and subscription information: http://www.informaworld.com/smpp/title~content=t901682222 Travelling
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