golfer par represents what score is possible and reasonable to expect. On one hole a golfer may score less than par‚ but it is unrealistic to expect such performance on every hole‚ or even on average. Of course‚ all golfers have their own unique capability‚ so the official par doesn’t represent process entitlement for the average duffer. Proper analysis and/or calculations would reveal the appropriate individual entitlement‚ which for professionals would be better than par‚ and for most golfers much
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Cpk • Cp - see Natural Tolerance decreases with spec width - see Natural Tolerance • • decreases with spec width Cp = 1 for centered process - natural tolerance =spec width Cause and Effect Diagram - Fishbone Diagrams - Ishikawa Diagrams • • • • • • • • used to identify and organize potential root causes problem solving analysis done by brainstorming common categories - Measurement‚ Materials‚ People‚ Process‚ Equipment‚ Environment ask “Why?” 3 times to get to root
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Operational Excellence Classified - Internal use Operational Excellence is: Our strategy to achieve transformational results One common language‚ tools‚ and processes The umbrella for our many improvement initiatives Our key strategy to become Green and Lean The method to develop our high-potential talent OE culture will lead us to the 2020 vision o Maximize the long term cash flow for the Bottlers and the Company o Operate with the best cost in our logistics‚ production and commercial
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Trends Towards Holistic Thinking In Management Trends towards holistic thinking in "QUALITY MANAGEMENT" (in Manufacturing Sector) Quality as a concept has been widely used for the improvement in the performance of organizations. In its initial stages it was applied only to the manufacturing sector‚ but subsequently it spread to the services and other sectors. Over the years the definition of quality has been revised from being applied only to products; subsequently quality initiatives have
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Certified Sixsigma Greenbelt Handbook Practice Questions (Selected from the past ASQ Exam questions and Study guide to match the BOK and Cognitive levels) 1. The following is a sample data set. 10 8 8 6 5 What is the variance of this data set? a. 3.0 b. 3.8 c. 7.3 d. 7.4 Ref: CCT Study Guide Q7 2. An auditor should use a histogram in a quality audit to do which of the following? a) b) c) d) Provide objective evidence that the auditee uses statistical process control (SPC) Expose patterns that
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Total Quality Management Program: BBA Section: A Final project Submitted to: Mr. Haris Aslam Submitted by: Usman Riasat 094005118 Humza Arshad 094005138 Ahmed Ali Awan 094005182 Muhammad Saad 094005199 DATE: 29-12-12 REMARKS _____________________________________________________________________________________________________________________________________________________________________________________
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Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
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INTRODUCTION TO SIX SIGMA CONTENT FLOW… Understanding Six Sigma Definition World at Six Sigma examples Six Sigma Scale Why Six Sigma Six Sigma Methodologies & Tools Define Measure Analyze Improve Control WHAT’S IN A NAME? Sigma is the Greek letter representing the standard deviation of a population of data. Sigma is a measure of standard deviation (the data spread) σ μ SIX SIGMA IS … A statistical concept that measures a process
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to Detect Special Causes of Variation Lecture Outline • • • • • • • Basics of Statistical Process Control Control Charts Control Charts for Attributes Control Charts for Variables Control Chart Patterns SPC with Excel Process Capability Statistical QA Approaches Statistical process control (SPC) • Monitors production process to prevent poor quality Acceptance sampling • Inspects random sample of product to determine if a lot is acceptable Design of Experiments Statistical
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process which is designed to deliver product and services which are perfect on a constant basis. Six Sigma means at many organizations are simply means a measure of quality that strives for near perfection. Six Sigma is associated with process capabilities of greater than 1.5‚ which is called ‘World class Performance’. Sigma is statistical terms which connotes with standard deviation of process measured about its mean. Six Sigma refers to the number of sigma measured under a process as the variation
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