Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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Summary of Reacquired Franchise Rights It has come to our attention that much of Roman Holiday’s recent revenue growth came from acquisition of franchise right and existing restaurants rather than real growth in the franchise. Management is aware of these issues and may be feeling some pressure to meet growth targets and earnings forecasts. In the following working papers‚ we address this potential issue by reviewing the various accounting treatments for the reacquired franchise rights. We also examine
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complex family situations or events‚ we experience anxiety and breakdowns. Events in the book The Catcher in the Rye by J.D. Salinger are powerful examples of this. The experiences in Holden Caulfield’s life lead to academic‚ social‚ and mental breakdowns from which he struggles to recover. One factor that leads to Holden Caulfield’s breakdowns is failing out of three schools‚ including‚ Pencey Prep. Social stresses also lead to his breakdowns. He feels that everyone is phony and the world is worthless
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“There is an increasing concern about what some politicians have described as ’the breakdown of family life ’ and they have suggested that the only way to fix ’a broken society ’ is to place more emphasis on marriage and a return to traditional values.” Examine what are commonly believed to be ’traditional values ’. How far‚ and for what reasons‚ do you agree that we are currently witnessing ’the breakdown of traditional family life ’ in Britain? ’Traditional values ’ simply means
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Jesse grew up like most girls‚ meeting bad boys‚ getting into minor trouble but in the end becoming a respectful‚ honest‚ religious hard worker that wanted to help people. Jesse realized that in order to be successful she had to rely on herself and work hard to achieve her dreams of success and that is exactly what she did. Jesse became a maid to help people. She remembered when her life fail apart and how someone was there to help clean up her life and sort it out. As a maid she was able to relieve
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community is what we plan and intend to do. We work not only for ourselves but to the many people around us. i. Name of Company The Lolo Claros Restaurant’s logo made use of a kalesa as its business. Lolo Claro used it for transporting sacks of rice during his younger years and Mr. Bernie Ilagan dedicated this to his grandfather. ii. Company History Mr. Bernie P. Ilagan and his wife‚ Ahira C. Ilagan resigned from Max’s Restaurant the Philippines in July 1999. They decided to initiate
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THE PROBLEM AND SETTINGS Introduction: Today is a period of doubt whether restaurant owners can successfully survive the challenges that the global competitors can bring. In a fast‚ changing world‚ development come up and the global competition in all aspect. And business is one of them in order to cope up with this challenges‚ a business has always to be evolving. Globalization of the business is forcing restaurant owners to grapple with complex issues as they seek to gain and sustain a competitive
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ASSIGNMENT IN BUSINESS FRANCHISING Top International Franchises Top National Franchises Submitted by: GERARD ANDREI B. DEINLA BSBA MARKETING MANAGEMENT Submitted to: DR. EDITH S. BUNUAN PROFESSOR IN BUSINESS FRANCHISING Top 10 International Franchises of 2014 The results of Entrepreneur ’s 35th annual Franchise 500 confirm that franchising continues to rebound‚ with these top 10 franchises leading the way. Here we highlight their success strategies and plans
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1. Executive Summary 1.1 Business Innovation Korean Bibimbap‚ a new restaurant that is featured by healthy Korean food aims to provide white-collar workers with convenient service and business leisure under the help of e-commerce and efficient management. The main characteristics of Korean Bibimbap is as follows. ● Korean Bibimbap is set up as a restaurant selling healthy Korean meal sets at an acceptable price. Nowadays white-collar workers are faced with a dilemma on where to have dinner
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1 引言 Detailed Design Specifications for Restaurant Automation Project designed by LG13504001Anastasiya Afanasenka PL10215001 Edgar Agostinho PL10215002 Edna Muianga PL10215003 Firdaus Samijadi Department of computer Science andTechnology University of Science and Technology of china Hefei May 2nd 2013 Index 1 Introduction.......................................................................................................................................2 1.1 编写目的 1.1 Preparation
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