CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete in their field must understand the purpose of customer satisfaction. The beginning stage of customer satisfaction is distinguishing between the customer and the consumer. A customer is an individual
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International Journal of Marketing Studies; Vol. 4‚ No. 6; 2012 ISSN 1918-719X E-ISSN 1918-7203 Published by Canadian Center of Science and Education Customer Satisfaction in the Mobile Telecom Industry in Bahrain: Antecedents and Consequences Mohammed M. Almossawi1 1 Department of Management & Marketing‚ College of Business Administration‚ University of Bahrain‚ Sakheer‚ Kingdom of Bahrain Correspondence: Mohammed Almossawi‚ College of Business Administration‚ Department of Management & Marketing
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1. JOB SATISFACTION 4 A. DEFINATION 4 B. IMPORTANT FACTORS USED TO MEASURE AND INFLUENCE JOB SATISFACTION 4 C. DETERMINANTS OF JOB SATISFACTION 5 i. The Evaluative Component 5 ii. The Cognitive Component 6 iii. The Affective Component 7 D. CAUSES OF JOB SATISFACTION 9 i. Job characteristic 9 ii. Social information processing (organizational characteristics) 10 iii. Dispositional (worker characteristics) 10 iv. Life Satisfaction 10 E. IMPACT FOR JOB SATISFACTION 11 F. JOB SATISFACTION APPLICATIONS
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PROJECT TITLE: JOB SATISFACTION AT MNC BANK DATE: 27th JULY 2009 PROJECT OUTLINE: Part I Executive Summary Part II Company Background Company Details Organizational Structure Organization Environment Part III Research Analysis- Job Satisfaction Work /Life Balance; Stress and Work Pace Personal Expression / Diversity Communication Respect for Employees Feedback Fairness Teamwork Opportunities for Growth Compensation and Benefits Part IV Recommendations to Management HR Policies and Procedures
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what they were looking for? The list of questions can carry out for pages .When it comes to terms like motivation and job satisfaction is more or less hard to give concrete answers that are relevant and valid. We know that there are many psychologists and what not that offered us many theories on what motivation is ‚ on what motivates employees and where the job satisfaction or dissatisfaction come from. But what stands to be an applicable theory for ones‚ is not for others because we are individuals
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Theories‚ ideas‚ researches‚ and opinions that are related and important to the level of satisfaction of grade 9 students on the facilities of the school are discussed in this chapter to provide strong support on this research. According to the Merriam – Webster’s dictionary‚ satisfaction is “the act of providing what is needed and desired.” Satisfaction is a key component in having surveys especially those that need the reply of the people. It is when you will know that people are contented in
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Modern Applied Science; Vol. 6‚ No. 7; 2012 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Job Satisfaction of Faculty Members of Universities in Pakistan: A Case Study of University of Sindh-Jamshoro Anwar Ali Shah G. Syed1‚ Nadeem Bhatti2‚ Sabir Michael3‚ Faiz M. Shaikh4 & Hina Shah5 1 2 3 4 5 Business Administration & Pro-Vice Chancellor‚ University of Sindh‚ Jamshoro‚ Pakistan Head of Faculty‚ North American College‚ Toronto‚ Ontario‚ Canada PAF
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Tutorial----Attitude and job satisfaction Ren Hai 157096 Q1: Do you think that only certain individuals are attracted to these types of jobs‚ or is it the characteristics of the jobs themselves that are satisfying? Answer: Most of the people hope to have a job that allows them to do some activities after work‚ to have a life outside the company. It is difficult to accept the conditions of work of the four examples. But few people accept to work like four examples. They accept because they
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management is a big contributor. I’d also like to bring up the human capital of the company‚ or as the employees are called‚ the company “partners”. Since the Starbucks concept of creating an experience for the customer goes hand in hand with partner satisfaction‚ management have been quite generous to their employees. They’ve for instance provided them with health insurance and stock options. For Starbucks it is key to create long lasting relationships with customers (these customers have proven to be
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