CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
Premium Bank Debit card Cheque
Maintaining Satisfaction Memo Tangye Obilade MGT/M562 March 11‚ 2013 John Zupan Maintaining Satisfaction Memo The Georgia’s Department of Motor Vehicles (DMV) received censure regarding tiresome duration when customers inquire services. The average delayed expectation time for each person is 45 to 60 minutes resulting in frequent discontent. As a result‚ suggestions referencing improvements to abbreviate duration of receiving services is need. The DMV offers a variety of
Premium Vehicle Vehicles Automobile
reputation depends on the quality of its product and services. For example‚ Coach‚ producer of fancy fashion bags guarantees their customers that if they get disappointed with their bag at any time‚ they can bring it back. Coach guarantees 100% satisfaction for their product. Fashion ladies spread the word to their friends and family about high quality products and guarantees‚ which creates good reputation for such a company like Coach. Another important denominator of quality is safety. Things
Premium Customer service Customer Service
“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
Premium Brand Customer Brand management
Introduction Bangladesh is pioneer in garments industry because of its huge man power and low wage. But one thing was lacking in this industry and that was quality design. But now-a-days lot of fashion houses are developing in Bangladesh with a vision to quality design in dresses which is attracting customers from all walks of lives for every class and ages because of its creative design‚ simplicity and price. The fashion houses have become a name for contemporary fashion for the Bengali society
Premium Fashion Fair trade Fashion design
Important to Your Job Satisfaction? Kaplan University School of Business and Management MT302 Organizational Behavior Author: Kedner Poux Professor: Sapham Perez Date: October 27‚ 2012 Everyone has their own way to express their satisfaction about their employee‚ however‚ job Satisfaction‚ according to Williams J.‚ is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs" (Spector‚ 1997‚ p. 2). This definition suggests job satisfaction is a general
Free Employment Job satisfaction Motivation
human resources department that plays a large part of an organizations and a key to affect business succeeds or not. There are two core threads of human resources department are individual and organizational learning‚ individual and organizational performance. Human resource management should possess a good management systems and framework; ensure human ability is all used to achieve organization goals. Include strategic human resources management‚ equal employment opportunity‚ staffing‚ talent management
Premium Human resource management Management Human resources
work up to 80-95% of their ability. Motivation is the force by which humans achieve their goals. Employee’s performance has been recognized to be directly related to employee’s motivation. Motivation has being used by efficient managers to prompt common people to achieve uncommon results in the entire field of activities. Employees go from need to motive to behavior to consequences to satisfaction to dissatisfaction in the motivation process. The American Heritage Dictionary of the English Language (2006)
Premium Maslow's hierarchy of needs Motivation
Porter(1963) slightly adapted Maslows(1954) hierarchy of needs and placed autnomy as the second most important. Furthermore it has been found that the degree of autonomy is part of the construct of job satisfaction. (Blanter‚1964)‚ (Armstrong‚1977). As prescribed in Karaseks demand model‚ the characteristics of of the job design can determine strain levels. The industry and design of the job can affect the perception of autonomy.(Kreis‚2001). Previous studies assumed that the term of employment
Premium Job satisfaction Big Five personality traits Emotion
John Calvin writes about what he believes on the satisfaction theory in his book the Institutes of the Christian Religion. He discusses this topic in chapter sixteen which focuses on Christ’s life and death. Calvin argues that God needs satisfying when it comes to his righteousness‚ wrath‚ and love and Jesus is the one who satisfies this for God. The satisfaction theory is where Jesus Christ went through suffering which ended with the crucifixion in order to substitute for the human sin but also
Premium Christianity Jesus Christian terms