International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Antecedents and consequences of job satisfaction in the hotel industry Jen-Te Yang * Department of Hotel Management‚ National Kaohsiung Hospitality College‚ P.O. Box 608‚ Kaohsiung City (800)‚ Taiwan‚ ROC A R T I C L E I N F O A B S T R A C T Keywords: Job satisfaction Organizational commitment Turnover intention The purpose of this study is to investigate the antecedents (i.e.‚ role ambiguity
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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Improving Customer Satisfaction HCS325 Teams are more effective today in the health care field than ever. Effective teams are motivated‚ respected‚ progressive‚ achievement-oriented‚ and supportive (Lombardi & Schermerhorn‚ 2007). Teams in a health care field can make defining jobs simple‚ creating goals‚ having a plan for open communication‚ and accepting the difference in everyone through teams. When there are teams in the health care industry‚ it can make planning items for the healthcare
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literature. Despite an expectation a lack of satisfaction in life may lead to a higher political participation‚ the literature says otherwise. Life satisfaction is modeled as a dependent variable that does not go with other factors. Income is deemed to be the one factor that weighs more on a satisfaction of a person. The person’s age‚ educational attainment‚ marital status and the person’s connectedness to the society were measured to determine the life satisfaction of the person. Those variables that are
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establish customer satisfaction to acquire constant customers‚ and to use customer as one of marketing strategies‚ it become one of the important tasks to do so. But to have those kinds of things restaurant‚ whereas food offers with payment‚ not only consider quality of food but how to have effective service‚ price‚ interior design‚ and the place where they create their own restaurant. When they fit with those conditions‚ the customers would have curiosity to be in to acquire their satisfaction of having
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ection 1: Introduction - Introduces the reader to factors driving the need for a Strategic Staffing planning process in state government. Section 2: Basic Strategic Staffing Concepts - Defines the parameters of Strategic Staffing; lists objectives and benefits of using the process. Section 3: A Recommended Process - Introduces the Strategic Staffing model. The accompanying narrative describes each step. Included is an explanation of the roles and responsibilities of the key individuals who need
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Operations Plan Will Jacob Bromwell Continue to Manufacture Products in the USA? Jacob Bromwell has manufactured all its products in the USA since its inception in 1819. Although manufacturing in the United States is not the most cost-effective solution‚ our “Made in USA” appeal is a critical component of our marketing message and distinguishes us from our direct competitors.[i] Furthermore‚ “Made in USA” is becoming increasingly embraced by younger‚ more stylish consumers.[ii] This is a
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performance‚ effects of training on performance and other issues upsetting employee presentation. Chapter Four explains the study methodology and converses the measures used to obtain the data‚ the reason for using this technique‚ dependability and strength of the study. In the end the boundaries of this study will later be discussed. Chapter five gives a presentation of the study consequences and their investigation. Chapter six is the concluding chapter of the study. It discusses managerial
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Services‚ Quality and Customer’s Satisfaction Survey (Burger King) Your opinion will help to improve the services at …….. Please Take a Moment To Answer These Questions: 1. How often do you visit Burger King? Daily 4 Times a Week 3 Times a Week 2 Times a Week Once a Week 2. When do you likely visit Burger King? 10:30 am - 1 pm 1pm - 4:30 pm 4:30 pm - 8:30 pm 8:30pm -11:30pm 3. How would you rate your overall satisfaction with this restaurant (BK)? Very Satisfied
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SHERIDAN COLLEGE Report of the Library Satisfaction Survey From The Perspective of ESL Program Students Business Communication Course Submitted to: Date Submitted: 17th February 2011 Library Satisfaction Survey Abstract This report is based on the survey on the library‚ one of the many services available at Sheridan College. The survey was conducted with ESL programs students and staff at Sheridan College on 10-11 February 2011. The number of students who filled
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