“Managers should do whatever they can‚ within reason‚ to enhance the job satisfaction of their employees.” I agree with this statement. A good manager is not measured by what he does or how much he does of it but rather by what he is able to get others to do. He must be able to see the mission of the company and set goals for his organization or department accordingly. However‚ he mustn’t only set these goals; he must get his staff to see the value of these goals in accomplishing the vision of the
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7 WORK MOTIVATION AND JOB SATISFACTION The relationship between the organisation and its members is influenced by what motivates them to work and the rewards and fulfilment they derive from it. The nature of the work organisation‚ styles of leadership and the design and content of jobs can have a significant effect on the satisfaction of staff and their levels of performance. The manager needs to know how best to elicit the co-operation of staff and direct their efforts to achieving
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Covering Letter “PERFORMANCE APPRAISAL SYSTEM AND ITS EFFECTIVENESS IN AN ORGANISATION” TRAINING REPORT OF SUMMER TRAINING‚ UNDERTAKEN AT “FEDERAL MOGUL GOETZE INDIA LTD.‚ BAHADURGARH‚ PATIALA” SUBMITTED IN PARTIAL FULFILLMENT OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION COMPANY CERTIFICATE Gian Jyoti Institute of Management & Technology Page92 CERTIFICATE BY PROJECT GUIDE This is to certify that the project entitled”PERFORMANCE APPRAISAL SYSTEM AND ITS EFFECTIVENESS
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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A DISSERTATION PROJECT On “STUDY ON PERFORMANCE APPRAISAL SYSTEM AT WAY TO WEALTH” Submitted in partial fulfillment of the requirement for MBA Degree of Bangalore University BY JYOTSNA Register Number 04XQCM6037 Under the guidance of Prof. S. Santhanam M.P.Birla Institute of Management Associate Bharatiya Vidya Bhavan Bangalore-560001 2004-2006 DECLARATION I hereby declare that the report titled “ STUDY ON PERFORMANCE APPRAISAL AT WAY TO WEALTH”is prepared under the guidance
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concerning employee attitudes and the determination of level of job satisfaction. This report is based on recent research on job satisfaction and its findings that will appear significant in present modern organisations. As the branches of job satisfaction are numerous‚ for the sake of better insight‚ this report has main focus on the relation and effects of organisational diversity‚ ethical climate‚ and employee attitudes with job satisfaction. In the latter part of the report‚ there are recommendations
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Term paper On Customer satisfaction of Grameenphone limited Term paper On Customer satisfaction of Grameenphone limited Submitted to Md. Moktar Ali Associate professor Department of Marketing University of Dhaka Submitted by Md. Masum-ul-Hoque ID: Md. Ehsanul Hoque ID: 41018044 Md. Amin ID: Department of Marketing University of Dhaka Date of submission: 8 August‚ 2011 Letter of Transmittal 08 August‚ 2011. Md. Moktar Ali Associate professor Department of Marketing Faculty of Business
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Performance appraisal "Performance evaluation" redirects here. For the academic journal in computer science‚ see Performance Evaluation. A performance appraisal (PA)‚ also referred to as a performance review‚ performance evaluation‚[1] (career) development discussion‚[2] or employee appraisal[3] is a method by which the job performance of an employee is documented and evaluated. Performance appraisals are a part of career development and consist of regular reviews of employee performance withinorganizations
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069019862 Oct 2007 1 CONTENTS Introduction to Customer Satisfaction Case Scenario Research Objective Methodology - Survey Method - Sampling Method - Determining Sample Size Questionnaire Design Analysing Result Conclusion Appendix Bibliography Word Count: 2‚721 Page 3 4 4 4 6 9 10 11 12 2 Introduction to Customer Satisfaction Satisfaction arises when an expectation is being fulfilled. Customer satisfaction refers to the extent to which customers are happy with the products
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PERFORMANCE APPRAISAL IDBI FEDERAL LIFE INSURANCE CO. LTD. CHENNAI PERFORMANCE APPRAISAL SYSTEM AT IDBI FEDERAL LIFE INSURANCE CO. LTD. SRUTI JAYARAMDAS 10BSPHH010800 11 PERFORMANCE APPRAISAL A REPORT ON “PERFORMANCE APPRAISAL SYSTEM AT IDBI FEDERAL LIFE INSURANCE CO. LTD.” By SRUTI JAYARAMDAS 10BSPHH010800 A REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS OF MBA PROGRAM OF IBS HYDERABAD DISTRIBUTION LIST: MR. G. SURESH (Faculty Guide) MRS. SHANTHI
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