SALES FORCE In today’s global marketplace‚ managers face many challenges related to fulfilling the customer’s ever-changing needs and expectations. The concept of customer service has recently become more complex as a result of globalization of goods and services. Customers are now well-informed decision makers as a result of the abundance of information that is available online and in the media. In addition‚ today’s consumer is most concerned with how a salesperson can solve basic problems and
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Costs of Production July 2011 Topics to be Discussed Measuring Cost: Which Costs Matter? How do Cost Curves Behave? – Cost in the Short Run – Cost in the Long Run How to Minimize Cost? How to draw Implications for Business Strategy? Topics to be Discussed Production with Two Outputs: Economies of Scope Dynamic Changes in Costs: The Learning Curve Estimating and Predicting Cost Measuring Cost: Which Costs Matter? Accountants tend to take a retrospective view of firms’ costs‚ whereas
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lean production‚ often simply‚ "Lean"‚ is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful‚ and thus a target for elimination. Working from the perspective of the customer who consumes a product or service‚ "value" is defined as any action or process that a customer would be willing to pay for. Essentially‚ lean is centered on preserving value with less work. Lean manufacturing is a management philosophy
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Understanding corporate value: managing and reporting intellectual capital Intellectual capital Contents 1 Introduction 4 2 Definitions of intellectual capital 6 2.1 2.2 Classifications of intellectual capital Why is intellectual capital so difficult to measure? 3 IC measurement 8 Generic models 3.1 Balanced scorecard 3.2 Performance prism 3.3 Knowledge assets map approach Individual company models 3.4 The Skandia navigator 3.5 Ericsson’s cockpit communicator
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Cases and Exercises for Value and Capital Budgeting Corporate Finance Academic Year 2012/2013 1. The treasurer of Amaro Canned Fruits has projected the cash flows of projects A‚ B and C as follows (measured in e): Year 0 Project A Project B Project C Year 1 70‚ 000 130‚ 000 75‚ 000 Year 2 70‚ 000 130‚ 000 60‚ 000 −100‚ 000 −200‚ 000 −100‚ 000 Suppose the relevant discount rate is 12% per annum. (a) Compute the profitability index for each of the three projects. (b) Compute the NPV for each
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Globalisation of Production Introduction Because of the process of globalisation‚ the production activities of firms have become more dispersive. This essay will introduce situation of globalisation of production since 1980s‚ explore the relationship between governance of a global value chain and the prospects for upgrading in a developing country‚ identify the factors a firm should consider about the location of its production facilities and analyse influence of a heavy reliance on FDI to developing
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THE MERITS AND DEMERITS OF HOEY ’S MATCHING PATTERNS By Prof.Dr Lubna Riyadh Abdul Jabbar Abstract Within the realm of the linguistic description of text‚ Hoey has adopted the approach that sees text as possessing organization‚ that is‚ describable in terms of patterns of organization. Accordingly‚ organizational statements of text describe what is done by accounting for probabilities. In such an approach‚ no linguistic combination is impossible‚ but some are decidedly
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Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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FINANCIAL MANAGEMENT: CAPITAL BUDGETING MINI CASE 1 CAPITAL BUDGETING (MINI CASE) QUESTION A What is capital budgeting? Solution: Capital budgeting is a required managerial tool. One duty of a financial manager is to choose investments with satisfactory cash flows and rates of return. Therefore‚ a financial manager must be able to decide whether an investment is worth undertaking and be able to choose intelligently between two or more alternatives. To do this‚ a sound procedure to evaluate
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very crucial topic in every country of the world. Economy plays a major role in people’s lives‚ because it’s a part of their will being. Thee major factors of the economy of its production are land‚ labor‚ and capital‚ which are all very closely interdependent with each other. Looking at the first factor of production "land"‚ we see that land gives us food‚ money‚ place to live and enjoy our lives. For example‚ the family farm (Project#6) is still a very important part of American life as it
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