Beirut Arab University Faculty of Commerce &Business Administration Measuring Service Quality In Commercial Banks: An Empirical Study This is to certify that I have examined this copy of MBA project and have found that it is complete and satisfactory in all aspects‚ and that any all revisions required by the Final Examining Jury have been made. Prepared By: Malak Commite Members: Supervisor : Approved : ____________________ Examiner : Approved :_____________________ Examiner
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Project Report on Axis Bank Content 1) Objectives 2) Introduction 3) Retail Branch Operations a) Account Opening b) Fixed Deposits c) Recurring Deposits d) Cash e) Cheque f) Demand Drafts g) Electronic Fund Transfer h) Franking i) E Tax Payments j) Forex Operations 4) Suggestions and Recommendations 5) Conclusion 6) References Objectives The objectives of the project are: 1) To observe the various product and service offering under
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Chapter-01 Organization Part 1.1 Introduction of Organization : The BASIC Bank Limited (Bangladesh Small Industries and Commerce Bank Limited) established as a banking company under the Companies Act 1913 launched its operation in 1989. It is governed by the Banking Companies Act 1991. At the outset‚ the Bank started as a joint venture enterprise of the BCC Foundation with 70 percent shares and Government of Bangladesh with the remaining 30 percent
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Introduction to Information and Communication Technology The Impact of ICT In A Developing World. One may ask “What impact does ICT (Information & Communication Technology)‚ have in a developing world?” Well‚ that’s a good question. First of all‚ we must establish what ICT really is. ICT (Information & Communication Technology) refers to technologies that provide access to information via telecommunications. Not to be confused with IT (Information Technology)‚ though similar
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Bank vs. Credit union Choosing a bank or credit union can be tricky. A bank is a business that holds onto your money for you and uses it to create profits by investing that money‚ and loaning it out to other customers. In a credit union when you deposit your money you’re actually buying shares of the company. Rather than being a customer‚ you’re part “owner”. They both have checking and savings accounts including CDs and specialize accounts. You can deposit your checks and withdrawal money from
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and established Dhaka Bank Limited in the year 1995. The Bank was incorporated as a public limited company under the Companies Act. 1994. The Bank started its commercial operation on July 05‚ 1995 with an authorized capital of Tk. 1‚000 million and paid up capital of Tk. 100 million. The paid up capital of the Bank stood at Tk 2‚659‚597‚763 as on March 31‚ 2010. The total equity (capital and reserves) of the Bank as on March 31‚ 2010 stood at Tk 6‚036‚368‚754. The Bank has 54 Branches‚ 4 SME
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Performance Measure for the Commercial Banks in Bangladesh: An Application of Total Factor Productivity A A Rushdi Office of Research and Publications (ORP) American International University-Bangladesh (AIUB) Working Paper No. AIUB-BUS-ECON-2009-01 Citation A A Rushdi (2009). Performance Measure for the Commercial Banks in Bangladesh: An Application of Total Factor Productivity. AIUB Bus Econ Working Paper Series‚ No 2009-01‚ http://orp.aiub.edu/WorkingPaper/WorkingPaper.aspx?year=2009
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Determinants of Private Banks’ Profitability in Ethiopia: Panel Data Evidence Yigremachew Benti Addis Ababa Email: yigremb@yahoo.com March 2008 1 Abstract Using the standard static as well as dynamic models‚ the study tries to find systematic evidence on the determining factors for the corporate profitability of private commercial banks in Ethiopia. The study utilizes data on balance sheet as well as income statement account items of all the domestic private banks‚ which have at least been
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O L I O MANAGEMENT OF ISLAMIC BANKS ’Certainty Model ’ B.A. BASHIR* University of Lancaster‚ Lancaster LA1 4 YX‚ UK Received January 1982‚ final version received February 1983 The Islamic banking and finance system is recent in origin. Its special features preclude the application of modern finance theories. The system is briefly described in this paper as part of an initial attempt to develop a simple model for the portfolio management of an Islamic bank. The model is built on the assumption
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1.2) Background of the study: It is a customer satisfaction survey of Jamuna Bank Limited in Dilkusha Branch. There is no previous report on customer satisfaction‚ that’s why decided to research on customer satisfaction. Customer satisfaction is the individual’s perception of the performance of the products or service in relation to his or her expectation (Leaon G. Schiffman) Basically Banking is service oriented business. In service oriented business customer satisfaction depend on good service
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